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Lead Dynamics CRM Techno-Functional
4 weeks ago
Lead Dynamics CRM Techno-Functional
Lead Dynamics CRM Techno-Functional (with Field Service)
TCS
Remote
Technical/Functional Skills
- Very proficient on CRM Business Processes in Field Service, Sales and Marketing Automation functionality for CRM Online/Dynamics 365 CRM
- Techno-functional exposure in various domains.
- Well experienced in Field Service, sales and Marketing modules.
- Excellent communication and presentation skills
- Hands-on experience in Microsoft Dynamics CRM D365.
- Should have worked in client facing role
- Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.
- Should have a good understanding of CRM security model
- Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.
- Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).
Roles & Responsibilities
- Create Techno-functional fitment by interacting with client stakeholders
- Co-ordinate with various stakeholders including Microsoft and other 3rd Party vendors
- Coordination with offshore team
- Authoring and maintaining Functional Requirements document and Functional design document
- Coaching and guiding the development team on requirements and functional aspects
- Functional unit testing, end to end testing of the implemented solution
- Ability to provide end user training
- Create Integration specifications and design
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