IT SPECIALIST

Duties IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32), GS-2210-7/9 * Responsible for providing coordination, prioritization, and assistance to helpdesk, hardware, and network support staff provided by agency IT support. * Perform routine and recurring IT tasks identifying and resolving IT issues and problems. * Define and implement Information Assurance/classified processing programs. * Identify, evaluate, and prioritize agency IT requirements. * Conducts risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. * Performs system database management to include compilation of systems reports and overall system performance. * Performs duties of customer support services responsible for installing, troubleshooting, loading, and fine-tuning the operating system and application software, configuring the hardware, and integrating the component onto the network. * Performs other duties as assigned. *The above description only mentions a limited amount of the position's official duties. For a full comprehensive document that covers all the duties of the position, please contact one of the Recruitment Specialists at the bottom of the announcement. Requirements Conditions of Employment * National Guard Membership is required. * Males born after 31 December 1959 must be registered for Selective Service. * Participation in direct deposit is mandatory. * U.S. citizenship is required. * This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. * The duties of this job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission. * Must be able to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. * May occasionally be required to work other than normal duty hours; shift work and/or overtime may be required. * Federal employment suitability required and determined by a background investigation before appointment to position. * May be required to successfully complete a probationary period. * Must have a valid driver's license. * Must obtain and maintain a minimum of SECRET clearance. However, TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required. * Compatible Military AFSC Assignments: NA (Open to all) * Compatible Military MOS Assignments: NA (Open to all) * Military Grades: Enlisted Members only * Military Rank: Minimum E-1; Maximum E-6 * Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 6 months of employment. * Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework. Which establishes the TSKAs expected of this position. Qualifications Areas of Consideration: Area 1 - Current permanent or indefinite Title 32 Technicians of the Oregon Air or Army National Guard. Area 2 - Current permanent or indefinite Title 5 Employees of the Oregon Air or Army National Guard. A rea 3 - Current service members in the Oregon Air or Army National Guard. GENERAL and SPECIALIZED EXPERIENCE QUALIFICATION REQUIREMENTS: Must have 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. Education To qualify off of education alone you must meet the following requirements: GS-7; full year of graduate level education or superior academic achievement GS-9; master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree Undergraduate and Graduation Education Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. If you are using education to qualify for this position, you must provide transcripts or other documentation to support your Educational claims. Additional information The following applies to Bargaining Unit Positions: Bargaining unit positions within the Oregon National Guard that are represented by AFGE, local 2986 (AFL-CIO) If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistration.aspx ). * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume will be used to determine if you meet the qualifications listed on this announcement. Your supporting documentation will used to determine eligibility. Your rating will be based on both your entire application package as well as the responses to the assessment questionnaire. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration. Qualified candidates will be assigned to a quality category. The quality categories are: 1. Highly Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for this position. 2. Qualified: Candidates in this category meet the minimum education and/or experience requirements for this position. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. In order to qualify for this position you must submit the following: * Detailed resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed. * Supporting documentation that show you meet the military rank and AFSC/MOS requirements if necessary. * Transcripts, license, or certification that you meet the education requirements if necessary. The following items may be submitted as supporting documentation: Cover Letter, DD-214/ Statement of Service, Diploma/ GED, License, OF-306, Police Background Check - DD369, PCS Orders, Performance Appraisal, Professional Certification, Proof of Enrollment, Resume, Separation Notice (RIF), SF-50/ Notification of Personnel Action, Supplemental Application, and Transcript RESUME REMINDER - Your resume must include the following information for each job listed: Job title, Dut