Product Technology Owner

Description:

Responsible for technology ownership of all aspects of products through the entire product lifecycle. This includes development of product strategies, financial forecasting and planning, managing resources, delivering work related to assigned products, managing and prioritizing backlogs, developing and maintaining release schedules, gathering user stories and acceptance criteria, identifying risks and implications of decisions, and clearly communicating impacts to stakeholders. Responsible for serving as the technical lead/consultant on complex, multi-disciplinary software projects. Responsible for managing the development and support of in-house developed or third-party purchased systems to meet the needs of the business.

Product Management 45%

• Responsible for overall management of assigned products, both internally-developed and externally-procured.
• Collaborate with the Product Portfolio Manager on the development of product strategies and roadmaps for assigned products that align with the business outcome goals of the business unit, consistent with enterprise priorities.
• Establish and maintain current and future state strategies for each assigned product based on expected use cases and direction, as well as a Total Cost of Ownership financial analysis and budget for assigned products, including, without limitation, addressing related subscription, licensing, support, maintenance, and infrastructure costs and fees, both internal and external.
• Work with Product Portfolio Manager and Product Owners to develop and prioritize delivery of product features and capabilities to maximize customer value and business impact, and drive growth from digital initiatives.
• Engage stakeholders to reconcile conflicting priorities and converge deliveries on the minimum viable product (MVP), the minimum marketable product (MMP), and any subsequent releases, as part of managing the backlog of business capabilities the product will deliver.
• Assist in creating business cases and work with the team to deliver products or services that best achieve financial and other goals.
• Ensure the realization of business case value by holding project managers, product owners, and stakeholders accountable to the number of iterations and volume of work agreed upon during release planning.
• Solicit frequent feedback and direction from stakeholders and communicate to the team regarding how well the software meets customer and business requirements.
• Orchestrate internal and external stakeholders to validate and refine product definitions and roadmaps.
• Build and maintain specific business unit knowledge (capabilities and processes) for assigned product lines to ensure requirements encompass needs of the business units.
• Provide frequent product updates to Product Portfolio Manager.
• Provide product insight for related product functionality such as changes to product line and discuss with Product Portfolio Manager.
• Collaborate and coordinate with other Product Technology Owners within the product portfolio to avoid duplication and manage dependencies.

Product Development Leadership and Product Lifecycle Management 40%

• Ensure that implementation plans for the product features and user stories are consistent with QuikTrip s architecture, technology, and development standards.
• Ensure quality is maintained throughout product development and product lifecycle management.
• Accountable for all aspects of technological performance of the product including software, hardware, database, nonfunctional requirements, etc.
• Plan product releases for rolling 12 months.
• Manages the technical debt (backlog) of the product.
• Determine resource and skill sets requirements by sprint.
• Work with internal and external resource managers on task assignments.
• Organize and plan technology roadmap advancements for assigned products.
• Alert any product related conflicts to Product Portfolio Manager.
• Hold Development, Technical, Professional Services, Data, and other IT teams accountable within the framework of the product.
• Coordinate with Project Management Office to determine when project work should be executed and determine software release cadence.
• Serve as the Project Technical Lead for assigned products or otherwise ensure such functions are fulfilled by a Principal Developer or other role.
• Engage IT teams as needed throughout the project process, ensuring appropriate expertise is sought to aid in decision-making and that they are made aware of and given the opportunity to provide feedback regarding project-related decisions that may impact their respective teams.
• Ensure Cyber Security assessments, including without limitation, third-party risk assessments and consumer privacy impact assessments are conducted as needed as the result of implementing new or modifying existing product functionality.
• Ensure consistency in design on various products within their portfolio by following reference architecture provided by enterprise architecture, and engage architecture whenever exceptions need to be made.
• Responsible for User Story, Bug, and other Work Item delivery and acceptance.
• Responsible for ensuring technical documentation such as current state diagrams and process flows for use in driving architectural and procedural decisions are established and maintained.
• Coordinates delivery efforts across one or more delivery teams based on their capacity and subject matter expertise, including arbitration of technical conflicts and decisions.
• Be a contributor to the success of product development and delivery by facilitating working groups or directly contributing to coding efforts, code reviews, testing and/or other work when needed.
• Ensure that the organization is prepared to deliver and support new business capabilities including human, organizational, process and physical aspects, such as training for the Service Center analysts or business unit personnel.
• Responsible for service management of assigned products including properly logging and prioritization of identified issues in the backlog.
• Stay current on changes in technology and products they are responsible for.
• Acts as Scrum Master for development efforts unless the team proactively chooses to assign this role to another member, and in that case the PTO will hold the scrum master accountable to ensure all ceremonies and artifacts are delivered and they confirm to QuikTrip published standards. The current QuikTrip Scrum process includes:
• Release Planning
• Sprint Planning
• Sprint Review
• Code Review
• Sprint Retrospective
• Establish and maintain disaster recovery plans for all assigned products to ensure continued business operation of assigned products in the event of a disaster impacting the Company s primary,secondary, or applicable third-party data centers.
• Ensure disaster recovery plans are executed twice annually; once in conjunction with an annual enterprise disaster recovery event and separately in accordance with timing agreed upon with the Disaster Recovery Analyst and Disaster Recovery Planner.

Technical Support 10%

• Ensure technical issues related to software problems are resolved in a timely manner by utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.
• Leads trouble-shooting efforts, mobilizing experts and calling war rooms and/or focus groups together when necessary, collaborating with Technical Operations management to keep business partners and IT leadership apprised of the status of such efforts.
• Ensure product related incidents, problems, changes, and releases are managed and communicated effectively and in accordance with departmental standards.
• Lead the product team s efforts to analyze incoming software issues to determine root cause, assist in developing technical and training solutions to minimize reoccurrences and severity, and report results to management.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
• Develop and publish support documentation for internal users for troubleshooting, training and other areas as needed.
• Evaluate technical issues to determine when to prioritize reducing technical debt or improving resiliency rather than getting a new feature and vice-visa.
• Accountable for ensuring after-hours support incidents are resolved timely and in accordance with departmental standards based on incident priority.

Administration and Communication 5%

• Maintain professional working relationships with product owners and other Internal QuikTrip Departments.
• Participate in management of vendor relationships and the negotiation of costs, fees and contractual terms related to assigned products.
• Listen to others and accept input from team members.
• Clearly articulate ideas and thoughts both in verbal and written formats.
• Accurately prepare written business correspondence that is coherent, grammatically correct, effective and professional.
• Timely communicate status updates with the project manager or lead, the project team, and/or key customers and supervisor regarding specific assignments and overall scheduling/coordination needs.
• Establish and maintain product related information in applicable corporate systems including, without limitation, CMDB and Fusion.

Position Specifications:

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.

Required education: Bachelor s degree in business or computer science; or equivalent experience.

Desired education: College degree, preferably in technology related fields of study. Project Management Professional Certification. Certified Scrum Master.

Required experience: 5+ years experience with broad exposure to information technology systems/processes, programming/engineering, or management of information technology projects OR two years as a Product Technology Owner (I). Very familiar with all aspects of systems analysis, design, and implementation of technology in a business environment and with the principles of design thinking and agile software delivery.

Desired experience: Experience with current QuikTrip technologies and processes. Experience in system analysis in a business environment. 2+ years managing or leading IT related projects in the QuikTrip environment using QuikTrip project management process. 3+ years working in or with agile software delivery teams. Subject matter expert in all aspects of design and application development on more than one QuikTrip system.

Required skills: Ability to lead through influence and accomplish through collaboration with others. Incumbent should have excellent written and oral communications skills. Must exhibit strong time management skills. Familiar with the Software Development Lifecycle (SDLC). Possesses good problem-solving skills. Familiar with a variety of IT concepts, practices and procedures. Knowledge of computer hardware, operating systems used at QuikTrip and SQL Server and/or DB2.

Desired skills: Strong planning, organizational and leadership skills and knowledge of Microsoft Azure DevOps, Project Web App and Server SharePoint. Programming skills in at least one of QuikTrip s programming languages.

Thanks & Regards

Prashant Awasthi

Vastika Inc.

1200 West Walnut Hill Lane, Suite# 2200

Irving, TX 75038

Cell