Service Desk with Security Clearance

Found in: Dice One Red US C2 - 3 weeks ago


Charlottesville, United States Apex Systems Full time
Apex Systems is hiring for a Service Desk Specialist with a large government client in support of the US Army Intelligence and Security Command (INSCOM) Pay: 38.46/hr, long term rolling contract Clearance: TS/SCI Location: Charlottesville, VA - position is 100% onsite
Schedule: 3rd Shift - Multiple days and shifts available Requirements:
• Active TS/SCI Clearance • CompTIA Security+ CE Certification Job Description:
• Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications
• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug in cables) and other moderately strenuous activity
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