Computer Technician II

2 weeks ago

Fort Cavazos, United States Caelum Research Corporation Full time
Position Title: Computer Technician II (Maintenance) Security Clearance (Required): Secret (Deal Breaker) Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+, or Network+ (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker). Position Description:
The Computer Technician II supports the OTC mission at Ft. Cavazos, TX by:
• Experience/technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies
• Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals
• Isolating equipment/system/software malfunctions and restoring failed equipment to good working order
• Conducting operational checks and replacing defective parts and assemblies
• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Configure and deliver Individual Training Requirements (ITRs) requested on customer Change Orders (COs)
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Assist other technicians when they are unable to repair equipment in the field.
• Ability to disassemble/reassemble laptops, computer, monitors, printers etc. for the purpose of repair
• Contact warranty support for repairs when and where available
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Submit purchase request for damaged equipment repair and or missing parts
• Prepare unrepairable/obsolete ITRs for DRMO excess
• Perform HDD/media degaussed/destruction with proper documentation
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology, as assigned
• Participating in special projects, as required • Assisting with Asset Management and Inventory of IT assets
• Documenting all task responses, labor and material usage data as required • Working with System Administrators to maintain network resources Required Education and Experience:
High School/GED AND ≥ 5 years’ experience, OR
Associates in directly related field AND ≥ 3 years’ experience, OR
Bachelors in non-directly related field AND ≥ 3 years’ experience, OR
Bachelors in directly related field AND ≥ 1 year experience, OR
Masters in directly related field AND ≥ 0 experience
Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

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