Sys Admin
4 weeks ago
-Solution Development-
•Participate in technical projects including the collection of business / functional requirements, solution design and deployment, pilot and testing, collection of feedback, creation of solution documentation, communicate and deploy solution effectively to customer base
•Communicate and report status to project supervisors and stakeholders. Work expected to follow project-management best practices and demonstrate effective skills in creating artifacts appropriate to variety of audiences including training and end-user guidance.
•Communicate and educate Lab staff on new features, project status via written and/or presentations as required -Systems Administration-
•Manage all systems management platforms systems to ensure normal operational status. Includes working with peer IT teams from network, cyber and platforms as well as enterprise monitoring and system auditing to facilitate issue resolution.
•Work with Lab security team(s) to ensure security compliance and risk / vulnerability management best practices associated with identity and authentication systems including maintaining operational and configuration documentation and ensuring identity systems are audit-ready.
•Triage incoming technical issues to ensure timely return-to-service for customers while documenting knowledge to help address similar issues
•Build and deploy fixlets to address technical issues or needs utilizing appropriate scripting or configuration tools
•Oversee and execute system upgrades and new feature deployment as required including adherence to all ITIL-best practices and communications to Lab staff
•Provide status update and operational metrics, KPIs to Leadership team as necessary
•Participate in ITSM best practices by the organization including change, release and incident management
•Supports 3rd tier incident escalations and ticket assignments Must Have:
Security compliance and operational processes
IT Service Management (ITSM)
Troubleshooting hardware and software issues
Scripting Languages: Perl, Python, Shell Scripting, PowerShell.
MS Active Directory, LDAP
SCCM, and Active Directory
Strong Backup Experience and Proven Ability to Protect Mission Critical Data
System Administration
Technologies including DNS, DHCP, Proxy and Load Balancing
Windows Patch Management
Windows Server Platform
Project planning and execution
Presentation, verbal and written communication skills
Strong customer service skills and communication
Strong team communication Nice to Have:
BigFix IEM
Linux OS, Mac OS and Apple iOS platforms
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