IT Infrastructure Service/Device Manager

2 weeks ago

Baltimore, United States Clover Consulting Inc. Full time

Clover Consulting has direct client in need of an IT Infrastructure Service/Device Management Lead for their manufacturing sites. This is a Direct Hire, Full-Time, On-Site role. The preferred locations are: Plymouth, MI or Baltimore, MD.This client cannot sponsor visas. Qualified candidates please provide resume. Thank you.

Key Responsibilities

  • Responsible for Device Management Service Management ensuring that the service matches the needs of our sites and is working in a reliable fashion
  • Engineering of innovative solutions to address business needs and service gaps, within the roadmap of Global Infrastructure for the service
  • Deployment of such solutions in collaboration with local IT teams or other central IT functions
  • Contribute to the service roadmap and life cycle by staying on top of the Microsoft product roadmap and technology
  • Applies, maintains and evolves Device Management Standards and related documentation
  • Creates and maintains operational and support documentation, especially Knowledge Base entries, and usage guides
  • Implements software and configuration changes with minimal service impact and following Change Management processes
  • Provide timely, focused and appropriate 3rd level support to local IT teams and, if necessary, the Service Desk organization, within service SLAs and with strong customer focus, for the service on office and shop floor computers as well as mobile devices.

Competencies and technical skills requirement

  • 5+ years of related experience in the Service Manager role and technical domain, gained in a complex global organization, with knowledge about ITIL processes and PMI-based project management
  • Conceptual design and implementation of Microsoft System Center Configuration Manager, Intune Endpoint Management and Advanced Group Policy Management considering the overall requirements from the different sites
    • adding value by increasing the use case of our device management tools and solutions wherever possible
    • implementing automation for repeated device management tasks still done manually by the Site ITs
    • standardizing device configurations as feasible and their management as far as possible, while delegating access to device management solutions down to Site IT as long as it provides them a benefit and does not interfere with our technical or security requirements or standards
    • integrating new classical and mobile operating systems, new vendors or device models, applications/apps or packages into the device management environment
    • selling the domain-based device management solutions to the sites and helping them to use those also for their all newly added hardware on their shopfloor environment
    • creating internal service support documentation for troubleshooting, known incident resolutions and standard operating procedures for service requests to be used by 1st level service desk, Site IT as well as Messaging and Desktop team
  • Proven track record in (remotely) supporting, troubleshooting and engineering following Microsoft technologies and products in medium to large-scale corporate organizations:
    • Active Directory/Azure Active Directory and complementary services like PKI, Azure ADSync, Intune Connector, Key Management Servers etc.
    • Windows Enterprise Clients and Features as well as mobile operating systems
    • Office 365 Exchange Online, Sharepoint incl. OneDrive, Teams and smaller Microsoft 365 apps, but also Office desktop suite issues related to application deployments, CloudService connectivity and issues
  • Scripting knowledge using PowerShell is mandatory
  • Above-average knowledge on Windows Servers and network topics like routing, firewalls, switching, 802.1x, wifi connectivity, VPN and internet proxy
  • Basic knowledge about Azure services as far as related to Device Management solutions/products
  • Fluent written and spoken English required; German and/or French skills are an asset.
  • Problem Solving mind set, motivated by identifying and addressing root causes
  • Strong team player with experience working in virtual teams who possesses strong communication skills (i.e. active listening, writing, presenting) and ability to interact at various organizational levels
  • Out-of-the-box thinker with a can-do attitude who consistently shows initiative and strives to achieve results through collaboration

Excellent organizational skills and strong focus on quality, accuracy and productivity. Ability to take ownership, drive improvements in the domain and work with minimum direct supervision/guidance. Needs to follow the processes implemented and write documentation for communication to the various sites.

IT Infrastructure Service/Device Manager

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