Support Desk Specialist L3
4 weeks ago
*** Only on W2 and NO C2C/1099. ***
Title: Support Desk Specialist L3 Location: Marysville, Ohio (Hybrid Less than 60%)
Duration: 12+ months
Required skills:
- 3+ years technical experience in support of desktop technologies within a professional environment
- 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
- Windows 10/11 troubleshooting skills
- Experience with Windows Server 2016/2019 interface and management.
- Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
- Strong writing skills for client facing documentation and executive-level communications.
- Strong technical troubleshooting and analytical skills
- Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus.
- Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus.
- Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
- Custom reporting and dashboard creation within UEM tools to include PowerBI.
- Deployment compliance evaluation and stakeholder reporting
- Regular collaboration with IT support peers and IT executives
- Escalation and collaboration with application support vendors
- Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
- Operating system version upgrade provisioning and deployment
- ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities.
- Regular use of PowerShell scripting
- Testing and distribution of authorized patches
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