Support Desk Specialist L3

4 weeks ago


Marysville, United States iSpace, Inc Full time

*** Only on W2 and NO C2C/1099. ***

Title: Support Desk Specialist L3 Location: Marysville, Ohio (Hybrid Less than 60%)
Duration: 12+ months

Required skills:

  • 3+ years technical experience in support of desktop technologies within a professional environment
  • 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
  • Windows 10/11 troubleshooting skills
  • Experience with Windows Server 2016/2019 interface and management.
  • Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
  • Strong writing skills for client facing documentation and executive-level communications.
  • Strong technical troubleshooting and analytical skills
  • Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus.
  • Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus.
  • Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
  • Custom reporting and dashboard creation within UEM tools to include PowerBI.
  • Deployment compliance evaluation and stakeholder reporting
  • Regular collaboration with IT support peers and IT executives
  • Escalation and collaboration with application support vendors
  • Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
  • Operating system version upgrade provisioning and deployment
  • ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities.
  • Regular use of PowerShell scripting
  • Testing and distribution of authorized patches

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