Change Manager

2 weeks ago

San Jose, United States Paramount Software Solutions, Inc Full time

Job Title: Change Manager

Location: San Jose, CA ( hybrid onsite)

Duration: Long term

What You'll Do
  • Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
  • Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
  • Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
  • Deliver on all areas of change including end-user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
  • Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
  • Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:
  1. Review and update all training materials created to date:
  • Sales Enablement
  • Sales forecasting
  • SLM
  • Dictionary / Glossary
  1. Support creation of new training materials:
  • Adjustment tool
  • Partner Program
  • Native CRM reporting changes
  1. Author and coordinate for review all communication to stakeholders regarding N$R program phases:
  • Data Clean-up
  • Dual reporting
  • GTM Planning kickoff
  • Release (Sales Comp Summit)
  • Post release support
  1. Revised training and communication plan:
  • Consideration of GTM planning kick-off
  1. Facilitate training of a basic understanding to:
  • SOMs
  • Sales Managers
  • Forecasting
  • RRPO team
  • Partner Managers
  • Finance (support only)
  • Romania team (support only)
  1. Develop and manage the Change Agent Network
  2. Develop and report on adoption metrics
  3. Support hyper care activities - Post Post-releaseort (office hours, communication, training materials revision )
What you need to succeed
  • Practical experience with organizational change management, including people, process, and technology change implementations
  • Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
  • Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
  • Strong emotional intelligence and ability to establish and maintain relationships
  • Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
  • Flexibility and resourcefulness; resilience in ambiguous situations
  • Ability to collaborate effectively across various functions and levels in an organization
  • Technical capability and demonstrated use of metrics and analytics
  • Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
  • Experience with Field technology is preferred

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