IT Supervisor
4 weeks ago
The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.
The Terms:
Full-time, direct hire role
Onsite, San Francisco, CA 94111
Pay range: $98,000 - $125,000 annually including merit and bonus structure
For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time.
Required Skills:
Previous experience working in a law firm
Bachelor's Degree in related field
Microsoft Certification (preferred)
8+ years of experience providing direct support to customers in the areas of software and hardware
8+ years of experience in LAN/WAN and network systems support
8+ years of experience configuring, installing and maintaining client PC operating systems and related devices;
7+ years of professional services or law firm experience (preferred)
3+ years of IT supervisory experience (preferred)
Other Proficiencies:
5+ years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred)
3+ years of working in a supervisory technical customer service role within a hierarchical IT environment
Knowledge of desktop imaging tools and updating processes (SCCM)
Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control
Advanced proficiency in Microsoft Operating Systems, including installation and configuration processes
Advanced proficiency in Microsoft Office Suite
Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN)
Advanced in wireless PDA technologies (iOS)
Advanced proficiency of customer service principles and practices
Advanced proficiency in networking technologies, cabling topologies and related applications
Advanced proficiency of practice/litigation support applications
Advanced proficiency of Inter/Intra/Extranet technologies
Advanced proficiency in Document Management System (WorkSite)
Duties & Responsibilities:
Supervise team responsible for IT support services; supervise work schedules and priorities, and participate in performance management
Supervise the IT Service process to ensure timely and high quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided
Supervise the local implementation of Firm wide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service
Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued
Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through a high-level in-depth research and analysis to a high-level remediation on all incidents; and resolves technical issues
Work overtime as required, in particular at month end and year end
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $98,000.00 to $125,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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