IVR QA Lead

2 weeks ago


Charlotte, United States ClifyX Full time

Job Title : IVR QA Lead
Location :Charlotte, NC (Onsite)

JD:

  • Support supervisor in requirement workshops/ current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs.
  • Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time.
  • Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design.
  • Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues.
  • Check Non-functional requirements of the system.
  • Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. gather both technical and functional requirements.
  • Create innovative high quality and defect-free solutions to meet our clients business needs.

Skills Required:

  • 8 10 years IT Experience with 5+ years in Testing and working on tools like ALM
  • 3+ years Cyara or any other IVR Automation experience
  • Experience in onshore/offshore coordination leading large onsite + offshore teams
  • Good working understanding of Kubernetes/Docker
  • Extensive experience in testing Webservices both SOAP and REST
  • 5+ years experience writing complex SQL queries
  • Extensive experience in working with Unix systems
  • Good understanding of Agile & Jira tool
  • Telecom/Cable Domain back ground and testing experience on IVR would be beneficial.

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