Network Operation Support Associate
4 weeks ago
- The contractor’s responsibility will be to support normal day to day operation which will include installing devices, removing devices, cabling, labeling, escorting vendor/technicians, responding to emergency requests, keeping data center clean, addressing incident tickets, changes and any other miscellaneous requests related with the site.
- The CW will report and take work direction directly from the Hardware Support Product Owner in order to fulfill all the physical work requirements of the Colo site.
- Depending on work demand, help will be provided as necessary however, the expectation is that normal routine work should be fulfilled by the CW in the projected time.
- This may be subject to change at a later date, since Client runs production environments on EST schedule, those hours may be shifted to an earlier start time.
- Candidate will also be required to respond to emergencies on a 24/7 basis when necessary.
- Any unexpected time off or emergency situations should be communicated to and approved by, the Product Owner ASAP.
- The PO will work with the CW in order to accommodate the requests as best as possible.
- This should be an occasional situation, repeated habitual requests may bring on critical actions by Client.
- Scheduled vacation time should be discussed with and approved by the Product Owner at least 30 days in advance.
- CW will be responsible to respond to all Colo related phone calls and inquiries. Critical work may be impacted if candidate does not respond to calls or if candidate does not call back in an expedient manner.
- In the case of missed responses we will provide some initial warnings however, if candidate continues to miss responses, we may need to take critical action.
- The work will occasionally include heavy lifting shifting, moving devices, running cables above and below the cabinets will be required.
- This will installing cables in the appropriate trays above the racks working on ladders.
- The CW will be paid for a 40 hour workweek, there will be no budget for overtime, any additional hours worked will be compensated by time off which will be discussed with and approved by the Product Owner.
- There will be requirements for the CW to support work outside the normal workday hours.
- When necessary, the CW will be expected to be onsite during off hours and weekends in order to support the activities requested by our customers.
- CW should be mindful and responsible for the security of the Client Colo cage, candidate should be aware of and adhere to all the Client Colo access policies for employees and vendors.
- CW should be familiar and work with Client applications like SN, ITAM, DCIM and others.
- CW will be responsible for expediently communicating the progress of his work to the Product Owner and members of the Hardware Team.
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