Call Center Supervisor

4 weeks ago


Phoenix, United States HireTeq Full time

Role: Call Centre Supervisor
Location: Phoenix, AZ.
Fulltime

Details outlined in JD

Need to be very customer service focused, analytical, focus on process improvement, experience with scheduler software ideally Trapeze. Similar industry vertical experience a big plus

The candidates should be knowledgeable of Paratransit operation/contracts, including:

  • ADA rules
  • Fix route vs paratransit
  • 24/7 operations
  • Scheduling software's
  • Scheduling violations

O Call Center/Scheduling Supervisor will have about 13 direct reports with some overlapping of employee s with the other supervisors

7 Same Day Schedulers
4 Next Day Schedulers
3-4 CSRs on their shift (sharing the CSRs with the other supervisor(s) on duty)
Report to the Brokerage Center Manager Elizabeth McLean

Trapeze software experience is highly preferred but similar software exposure is OK

Call Center Supervisor (Para Transit Experience Required)

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