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Call Center Supervisor
4 weeks ago
Role: Call Centre Supervisor
Location: Phoenix, AZ.
Fulltime
Details outlined in JD
Need to be very customer service focused, analytical, focus on process improvement, experience with scheduler software ideally Trapeze. Similar industry vertical experience a big plus
The candidates should be knowledgeable of Paratransit operation/contracts, including:
- ADA rules
- Fix route vs paratransit
- 24/7 operations
- Scheduling software's
- Scheduling violations
O Call Center/Scheduling Supervisor will have about 13 direct reports with some overlapping of employee s with the other supervisors
7 Same Day Schedulers
4 Next Day Schedulers
3-4 CSRs on their shift (sharing the CSRs with the other supervisor(s) on duty)
Report to the Brokerage Center Manager Elizabeth McLean
Trapeze software experience is highly preferred but similar software exposure is OK
Call Center Supervisor (Para Transit Experience Required)-
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