System Administrator

4 weeks ago


Annapolis Junction, United States Carson Solutions, LLC Full time

DUTIES AND RESPONSIBILITIES Resolves technical requests from self-service tickets in support of internal and/or outside customers. Creates, deletes, and modifies customer accounts. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns. Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment. Must be able to multi-task and possess good communication and customer service skills. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED *IAT Level II Certification Required* Experience: HS or GED with 15 years of experience Bachelors with 10 years of experience Mandatory: Customer Service Data Entry Microsoft Office Windows Desired: Active Directory ServiceNow Ticketing System Certification (one of the following): CompTIA A+ CE, CompTIA Network+ CE GWGES-0049 - Sun-Thurs GWGES-0048 - Tues-Sat #CJ



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