Tech Specialist 6

3 weeks ago

Chantilly, United States M.C. Dean Full time
Position Summary: The Technical Specialist will demonstrate the following capabilities: * Manage physical security system support to meet service level agreements
* Analyze physical security system performance and recommend improvements
* Resolve complex system issues for physical security systems and networks
* Provide Tier 3 support to the system administration team
* Programming and integrating an entire system at the global level
* Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
* Communicate with customers, manufacturers, vendors and system administrators
* Train system users and other system support personnel
* Analyze and modify preventive maintenance checklists for system changes
* Troubleshoot system performance issues and implement corrective actions
* Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
* Organize and prepare detailed documentation of system performance, including service request records and analysis
* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
* Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
* Perform and manage PITCO's.
* Perform final programming of systems
* Provide on site system support post deployment
* Read and interpret engineering drawings
* Understand SOP and SOW documentation
* Ensure test lab equipment is maintained
* Assisting with annual performance evaluations
* Ensure availability of remote Pitco and remote access
* Interface with engineering team to ensure design efficiency
* Interface with internal and external customers
* Provide advanced level database support
* Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
* Delegating tasks and providing support to level I and II Electronics Technical Specialists
* Using 60% or 90% designs to develop and build out PITCO
* Read blue prints, schematics and statements of work (SOW).
* Ensuring PITCO build outs adhere to statements of work (SOW).
* Coordinate with field personnel and/or engineering team to discuss any potential installation issues
* Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
* Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
* Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
* Perform all duties with minimal direct supervision
Candidate/Position Requirements: * Active Security Clearance of TS/SCI w/ Polygraph REQUIRED
* Requires 14 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
* 18+ years of experience with a High School Diploma
* 15-18 years of experience with an Associate's
* 12-15 years of experience with a Bachelors
* Requires reliable attendance at customer site during work hours required by customer
Desired Qualifications: * Vendor certifications for electronic systems
* Hirsch, BOSCH, Aiphone, Commend equipment knowledge
* Analog and Digital Video equipment knowledge and experience
* CAD experience on building typical and installation packets for field use
* Ability to write SOP's for MATOC (ESS Install) projects
* Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Abilities: * Exposure to computer screens for an extended period of time.
* Sitting for extended periods of time.
* Reach by extending hands or arms in any direction.
* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
* Listen to and understand information and ideas presented through spoken words and sentences.
* Communicate information and ideas in speaking so others will understand.
* Read and understand information and ideas presented in writing.
* Apply general rules to specific problems to produce answers that make sense.
* Identify and understand the speech of another person.

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