Systems Engineer role

4 weeks ago


Sacramento, United States ARMO Consultants Full time

Job Role:

The main responsibility of the Systems Engineer role is to provide Level 2 technical support (and grow Level 3 support skills), operational assistance, and project collaboration, ensuring adherence to procedures and meeting service level agreements for end-user customers.

Key duties:

  • You will be a solid Level 2 Engineer with some experience touching Level 3 tasks within an MSP environment.
    In addition to this, you will have the following:
  • Eagerness to build on your existing Level 3 experience
  • Skilled in auto pilot, intune and SharePoint
  • Proficient in providing support for up-to-date Windows Server versions
  • Demonstrated expertise in assisting users with both Windows 10 and Windows 11 systems
  • Thorough understanding of Office365 applications, particularly OneDrive & SharePoint
  • Familiarity with various backup solutions such as Veritas, Veeam, and Arcserve
  • Strong grasp of essential Windows Services like DNS, AD, DHCP, DFS/BranchCache, and Group Policies
  • Sound familiarity with storage technologies
  • Experience in supporting Microsoft Remote Desktop Services
  • Knowledgeable about Microsoft Azure & M365 technology
  • Proficient in configuring and troubleshooting mobile devices
  • Experienced in virtualization platforms including VMware & Hyper-V Installation, configuration & management of network infrastructure, firewalls, & Wi-Fi.
  • The ability to manage backup and disaster recovery services.

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