java delivery lead local to Carson City, NV

2 weeks ago

Carson City, United States Technology Consultants, Inc. Full time

java delivery lead

Carson city, NV

12+ months

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

  • Lead the technical team responsible for
  • Incident management (Infrastructure and Middleware major incidents and incident trending identification)
  • Event Management (monitoring and triage based on event triggers)
  • Change request fulfillment (Oversight of end-to-end delivery of infrastructure/application change requests)
  • Problem Management (identification of root cause and oversight of preventative actions)
  • Implementing Data Security Management and Operation models.
  • Lead the team functioning as a single point of contact for one or more Service Operations processes for EOHHS organization; investigates and coordinates resolution and restoration/recovery actions for Incidents assigned to shared service support teams.
  • Create, lead and maintain IT Service Management (ITSM) strategy, policy and procedures.
  • Provides subject matter expertise for Infrastructure and Middleware Application Services and recommends process changes as required; manages processes end-to-end so as to ensure optimal performance.
  • Engage with agencies, application support teams, business operators and vendors to resolve or escalate incidents.
  • Facilitates resource allocation, coordination, dispute and technical resolution management and communications at various levels during services engagements.
  • Draft the initial root cause analysis (RCA) and keep management abreast of open action items.
  • Publish advance change calendar and share with applications and vendor for application and infrastructure changes respectively.
  • Identify and assess strategies to improve processes, services, systems, and analysis.
  • Establish metrics to measure applications health, performance, and goals
  • Work with Application Project Managers to foster healthy professional relationships; help monitor contract performance and forecast usage.
  • Develop opportunities for cross-team effectiveness and remove organizational barriers to strong teamwork, collaboration, and excellent service delivery.
  • Establish various security compliance standards including (but not limited to) NIST (National Institute of Standards and Technology), FIPS (Federal Information Processing Standards), FedRAMP (Federal Risk and Authorization Management Program)
  • Engage with agency Privacy and Security office teams to exchange Compliance reports and obtain approvals as necessary.
  • Setup infrastructure audits and reports with the help of system admins and vendors as necessary.
  • Involve with auditors as necessary to provide compliance reports as requested and implement mitigation steps as required.

Required Skills & Knowledge:

  • At least 8 years of experience in one or more facets of IT Operations
  • At least 4 years of experience supervising and/or leading technical teams.
  • At least 3 years of experience working in supporting J2EE application/HTTP Webservers/Middleware Components like Oracle WebLogic/IBM WebSphere/MQ, JBoss, Apache/Sun ONE.
  • At least 2 years of experience analyzing J2EE application/http webserver, network statistics using tools like Wily/CA Introscope, Oracle Enterprise Manager Grid Control, IBM Tivoli Monitoring or HP OpenView.
  • At least 2 years experience with strong IT Service Management (ITSM) knowledge in the areas Incident, Problem and Change/Release management
  • Excellent communication, interpersonal relationship skills, organizational, planning and execution skills.
  • Experience with handling technical problems and engaging with various levels including technical architects and Leadership to assist in addressing the problems.
  • Knowledge of IT infrastructure systems, processes, procedures, and Continuous Service Improvement as related to IT service management.
  • Ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
  • Experience developing ways of accomplishing goals with little supervision, capable of reaching objectives and determining when escalation of issues is necessary.
  • Available on call 24x7, developed staffing forecasts to ensure adequate support coverage in a 24x7x365 environment.
  • Ability to maintain professionalism under pressure.

QUALIFICATIONS (Education, Years Experience, Certificates):

  • Bachelor s degree in information technology, Computer Science, or a related field, or equivalent experience.

Preferred: Certification in J2EE Application servers and AWS hosting.

Sateesh

java delivery lead local to Carson City, NV

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