Junior Broadband Technician

2 weeks ago

Rockville, United States K4 Solutions Inc Full time

Who we are

Technuf, LLC is a Maryland based SBA certified 8(a) small business company providing leading-edge and proven technologies, industry vertical domain expertise and highly skilled and motivated professionals to achieve our customers mission critical business needs.

What we re looking for

Technuf is seeking a skilled and experienced Junior Broadband Installation and Service Technician to work with Montgomery County.

Job Description:

Provide technical support for the Department of Technology & Enterprise Business Solutions, Office of Broadband Programs.

Requirements:

  • Basic familiarity with software: Monday.com, Solarwinds, Microsoft Office
  • Installing, terminating and testing low voltage cabling (UTP, coax)
  • Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
  • Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
  • Customer Service and critical thinking skills.
  • Coordinate daily schedules to prioritize workload.
  • Installing, troubleshooting and maintaining Uninterruptable Power Supplies(UPS).
  • work primarily offsite at various residential housing sites in Montgomery County, MD. Hours to be worked: Monday Friday 8:00 am 5:00 pm. On call evenings and weekends to respond to outages on an as needed basis.
  • No Mileage/or parking reimbursements will be provided. Must have own personal vehicle, valid driver s license, and ability to drive to job sites around Montgomery County.
  • Ability to lift 40 pounds.
  • Excellent customer service and communications skills.
  • Self-starter, ability to work very independently.
  • Perform residential installation of internet service and Wi-Fi connected devices.
  • Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
  • Troubleshoot and fix residential internet service issues.
  • Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
  • Provision County owned WiFi routers/devices.
  • Update TEBS documentation on work performed inside the residence.
  • Test and replace uninterruptible power supplies (UPS) at County sites.
  • Assist Network Operations Center (NOC) and Network Engineering staff as needed.
  • Must be able to diagnose problems with: host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
  • Basic understanding of IT and networking technologies and protocols.
  • Low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
  • Gather related information as requested by NOC Manager and associates.
  • Respond to electronic communications (email, SMS texts, phone calls) and maintain status information with NOC and associates as appropriate.
  • Knowledge of basic power distribution and protection systems.
  • Hands on experience with Network Management Systems a plus.
  • Contractor will report directly to Community Technology Manager.
  • Contractor may work under the direction of Network Services staff as assigned.
  • Inventory Control/Procurement of IT equipment

Education:

Bachelor s degree from an accredited college or university.

Interviews:

Please note that both remote and in-person interviews may be required for this opportunity.

Location:

This is an on-site position based in Montgomery County.

Benefits:

We offer a competitive pay and benefits package that includes generous paid-time-off including holidays, short-and-long-term disability; group health insurance including medical, dental and vision coverage, training and 401(k) retirement plan.

Technuf is an Equal Opportunity/Affirmative Action Employer. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

Junior Broadband Technician

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