EAM/CMMS Application Analyst

2 weeks ago

Memphis, United States iTech US, Inc. Full time
  • Handling incoming technical support tickets from users to address application and software issues
  • Conducting account administration tasks related to maintenance and reliability technologies
  • Taking technical support calls and documenting support tickets as needed
  • Recognizing opportunities for enhancing related technologies and documenting them
  • Informing key stakeholders, such as management, development teams, users, and unit leaders, about application problems and issues
  • Recording, tracking, and documenting the problem-solving process, including successful and unsuccessful decisions and actions taken, until final resolution in the IT service desk system
  • Testing solutions and conducting follow-ups after resolution to ensure issues are fully addressed
  • Assisting in developing and maintaining user manuals and guidelines
  • Performing preventative maintenance, including installing service packs, patches, hot fixes, etc.
  • Analyzing and evaluating existing business systems and procedures
  • Consistently writing, translating, and coding software programs and applications based on specifications
  • Collaborating with vendors for efficient implementation of new software products or systems and resolving any adaptation issues
  • Working with colleagues in the department to determine the best approaches for issue resolution

Required Skills & Experience:

  • Expertise in one or more of the subsequent technologies: relational databases and associated tools, Java programming, Websphere or similar middleware platforms, .NET framework, SharePoint/Office 365, Business Intelligence (BI), and/or reporting platforms
  • Familiarity with additional software such as IBM Maximo, other Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) solutions, Emerson AMS, PTC/ThingWorx, OSIsoft Pi, or similar data historian systems is advantageous.
  • Utilizes expertise and abilities across various routine tasks
  • Addresses unique client inquiries and investigates with support from colleagues when necessary
  • Comprehension of fundamental business influences
  • Manages financial resources effectively
  • Demonstrates problem-solving skills and evaluates solutions, adhering to standard operating procedures when applicable
  • Possesses strong organizational capabilities and adeptness in prioritization
  • Capable of elucidating intricate concepts and influencing others
  • Contributes effectively to team objectives, enhancing team efficiency
  • Possession of a Certificate, Diploma, or Degree in Information Technology, Engineering, or Management Information Systems from an accredited institution, or a minimum of 3 years of pertinent experience
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