Service Asset

**** Required to have an Active DOD Secret Clearance with the ability to obtain a Top Secret/SCI clearance.**** Description: • Works independently as the sole SACM Software (SW) POC, with little oversight to achieve day-to-day objectives by providing all activities related to current and new SW requested to be added to the Configuration Management Database (CMDB). • Develops, maintains and is responsible for the accuracy of the SW Catalog in relation to the Master Software Roll Up. This is a master spreadsheet per network of all SW currently in use on the N&NC networks. • Tracks and maintains SW licensing to prevent over utilization of controlled SW products and provides documentation for metadata to software and licensing requirements and provide status on current license accounts. • Analyzes existing Enterprise Architecture products to develop, update and maintain baseline configuration management artifacts and metadata for systems supporting N&NC mission sets and critical processes. Manages software lifecycle to facilitate concurrent software versioning to reduce vulnerabilities on the network and promote cybersecurity standards. • Responsible for the SW SACM process. Service Asset and Configuration Management (SACM) ensures that components (Configuration Items) forming delivered services are identified, baselined, and maintained on both the operational network and in the SW catalog; ensures service release into controlled environments and operational use are based on formal approval; maintains accurate configuration information on historical, planned, and current SW for all systems and services used by the Government customer; defines and controls the components of services to maintains accurate configuration information. • Briefs SW changes at the Configuration Advisory Board (CAB) meetings attended by the Government Customer to receive approvals for the changes. • Produces Bill of Materials for GFE purchases, researches, and determines what SW would be most appropriate to keep the function the same after items have gone end of life/sale, determines what SW is needed to be upgraded or added to the network, and research SW and verifies that SW can be put on the network and added into CMDB. Provide a technical evaluation of vendor quotes for accuracy prior to contract awards. • Creates Monthly Definitive Media Library Report and Semi-Annual Microsoft True-Up Reports and maintains software assets and license documentation in at least two definitive media libraries (DMLs). • Engages directly with Government customers, internal customers, team members (other functional areas) and management regularly to update, maintain and edit the Approved Software Catalog; Conduct cost: benefit analysis research to provide best-fit software solutions for customer requests, and to understand the issue, develop a solution, and determine what SW will fulfill service requests, break fix requests, software requests, and ongoing technical issues resolution efforts. • Maintains and modifies a central Configuration Management Database (CMDB) repository for the NORAD and USNORTHCOM (N&NC) information technology enterprise. • Maintains and modifies the Approved Hardware and Software List, a master spreadsheet of all software and hardware currently approved for use on the N&NC network. Maintains the repository accessible to N&NC personnel. • Processes customer service requests for new hardware and software requirements or changes. • Prepares change requests for new hardware and software requirements and briefs at Change Approval Board (CAB). • Responsible for ensuring access to software is controlled and monitors utilization to ensure licenses are authorized. • Produces monthly reports and semi-annual True-Up reports. • Coordinates with other managers across the contract to update and integrate enterprise artifacts into the CMDB. • Maintain software assets and license information in at least two definitive media libraries (DMLs). • Downloads patches and software and pushes to the appropriate team for testing. • Updates and maintains baseline configuration management artifacts and metadata for systems. BASIC QUALIFICATIONS: • Bachelor’s with 4+ years of experience or Masters with 2+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree. • Currently possess an active Secret security clearance with ability to obtain Top Secret/SCI clearance. • CompTIA Security +ce certification • Experience using MS Visio, MS Excel and Government ticketing systems. PREFERRED QUALIFICATIONS • Bachelor's degree in associated field. • Excellent project, technical, interpersonal, presentation and problem management skills. • Ability to communicate orally, and in writing, detailed technical information. Skills: DRMO, DPAS, Logistists, asset management software Top Skills Details: DRMO,DPAS,Logistists,asset management software Additional Skills & Qualifications: Service Asset and Configuration Management (SACM), an ITIL Service Transition process, is often one of the first ITIL processes implemented in any organization. SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective service management and tangibly improves its bottom line. Service Asset and Configuration Management definitions: Service assets are resources required to deliver IT services. They can include data, hardware, applications and people. Configuration items (CI) are resources that have to be configured in specific ways to deliver a service. When you design your configuration, you can decide how granular you want to get: Is a server a CI, or is the motherboard within your server a CI, too? Also, things like vendor contracts and other variables that can siJob duties from a previous person a few years ago Create, track and manage all Bill of Materials (BOMs) for all internal and external customers for use in the comparison of vender quotes and customer orders. • Developed and maintained configuration management HW/SW asset tools to ensure the accuracy and compliance of those assets. • Perform system testing to evaluate the performance against the expected standards to check for compatibility with network systems. • Participate in weekly process improvement meetings to discuss action items, and develop resources. • Participate with cross-functional teams in support of special projects for the customer. • Maintain a relationship with Dell, Cisco, and third party vendors to recommend new product lines and hardware supporting new initiatives and solutions being deployed at the customer site. • Maintain set documents the serves as a guideline for purchasing new infrastructure by editing, proofreading and providing writing support. • Confirm accuracy of all information on purchase orders from third party vendors and make final approval for payment. Experience Level: Intermediate Level