Product Support Engineer with Security Clearance
Found in: Dice One Red US C2 - 6 days ago
• Work directly with software engineers who develop and design the products as needed, to fix product bugs or other issues that may need additional support
• Test and evaluate new software releases for suitability prior to deploying them in a production environment
• Implement and manage configuration management practices that align with the customer’s enterprise
• Perform on site backup and recovery operations to include disaster recovery
• Provide direct knowledge of customer requirements and ensure that all requirements are being documented and relayed correctly
• Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the customer’s environment
• Conduct advanced technical troubleshooting to determine what component is failing
• Create and maintain Standard Operating Procedures for uncommon or recurring issues
• Provide weekly status reports on project status, schedule, and issues encountered
Qualifications All candidates must be U.S. citizens and have at a minimum a TS/SCI with a FSP.
Three (3) years of relevant work experience in a customer facing role as a system integrator, system administrator, or system engineer
DoD 8570 Compliant certifications (Comptia Network+ or Comptia Security+)
Desirable Traits & Qualifications
DoD organizational messaging experience is very desirable but not required
Ability to read and diagnose issues from log files and system errors
Strong troubleshooting skills
Experience administering and troubleshooting Java Applications
Knowledgeable and comfortable with the Linux Command Line (Bash)
Bash Scripting
Able to read JavaScript
Able to execute entry level SQL Queries with MySQL or MSSQL
Experience installing, configuring, or maintaining webservers like Jetty, Apache, or IIS
Clear understanding of networking, sockets, and web methods
Strong understanding of PKI, certificate, and key management
The Company
Agile Empowerment Technologies (AET), a division of Brandes Associates, supplies innovative messaging and systems integration software solutions, and advanced search and profiling analysis tools. Our products are specifically developed to equip the Intelligence Community, DoD, and other users with revolutionary data integration and analysis capabilities. AET offers excellent salaries and robust benefits packages for all employees. You will enjoy our employee-friendly policies and programs, including company sponsored paid time off, 401(k) matching, medical and dental insurance, flexible spending accounts, as well as life and disability insurance benefits. Formal and on the job training will be provided for all new hires. Brandes Associates is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.
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