Network Operations Center Specialist

2 weeks ago

Melbourne, United States ComTec Information Systems Full time

(After Conversion salary $60k - $70k per annum + Benefits)

Duration: 12 months (Temp to Perm)

Requires State of FL enhanced background check approval before starting (no PTC required)

Seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

  • Perform root cause analysis to determine a plan of action for restoring customer s services
  • Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
  • Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
  • Document Trouble Tickets and Change Requests of all related activities
  • Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays.
  • Support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

  • 4 years of related work experience, post-secondary education and/or industry Certifications / Bachelor s degree in Telecommunications Engineering, Networking, Information Technology or related field.
  • 2 years experience with domain knowledge of L1 through L4 of the OSI Model.
  • 2 years experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
  • 1 years experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
  • Familiarity with Incident, Change and Problem Management practices.

Preferred Additional Skills:

  • Experience working with Long Term Evolution (LTE) and VPN technologies.
  • Experience with call center phone systems and ability to work in a fast-paced environment.
  • Experience with vendor engagement to resolve IT issues.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • CCENT, CCNA, CCNP, CompTIA and/or ITIL v3/4 certifications..
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