ServiceNow Admin

Role: ServiceNow Admin
Location: Plano, TX (Locals Only)
Duration: Long Term(Onsite Work)

Responsibilities:

• Accountable for the daily operational health of SACM Configuration processes.
• Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks.
• Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures.
• Leads investigation of root cause analysis to improve data accuracy continuously.
• Manage the SACM Configuration relationship with data owners and consumers.
• Engage with stakeholders to implement or enhance integration interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, OEM/internal data sources, AMDB/hardware asset logistics, Software Asset Management).
• Nurture and strengthen alignment with shared SACM process stakeholders including shared/related data (e.g., Discovery, Asset Management), those who engage with or manage other data inputs (e.g., Service Catalog forms/workflows, Business Analysts, ITSM Developers), or other ITSM process owners (Change, Incident, Problem).

Description:

• Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• 3+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
• 3+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
• 3+ years of experience with CSDM (Common Service Data Model).

Preferred:

• ITIL V4 certification
• ServiceNow Multi-Source CMDB/CMDB 360 experience
• Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)

Thanks,
Suman