COMPUTER HARDWARE and AUDIO/VIDEO SUPPORT TECHNICIAN

4 weeks ago

Ga, United States Tanisha Systems, Inc. Full time
Position # 1 : COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN
Head count: 1.
Type of hire: Direct W2.
Visa: Independent.
Summary:
  • Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.
Key Responsibilities:
  • Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.
  • Perform cable runs for network and audiovisual equipment.
  • Perform routine equipment checks and maintenance to ensure functionality and reliability.
  • Assist employees and visitors in using technology effectively.
  • Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.
  • Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.
  • Train employees on how to use technology and provide user guides.
  • Coordinate with vendors for equipment repairs or replacements under warranty.
  • Assist in planning and executing technical aspects of company events and presentations.
  • Maintain an organized and clean environment.
  • Ensure proper recording, documentation and closure in ticketing system.
Qualifications:
  • High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.
  • Five or more years of field support experience.
  • Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.
  • Experience working with corporate hardware, software and equipment.
  • Able to lift 45 pounds.
  • Deep understanding of computer hardware components.
  • Experience navigating technical issues with a high level of customer service and empathy.
  • Excellent verbal and written communication with the ability to tailor communication style to different audiences.
  • Experience working in a dynamic, fast-paced environment.
  • Ability to work independently as well as part of a team.
  • Strong analytical and problem solving ability.
  • Attention to detail and a commitment to providing a high-quality user experience.
  • Strong organizational and time management abilities.
Work Environment:
  • Office environment.
  • Dress code: Business casual.
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