Service Desk Operator
2 weeks ago
Our Fortune 100 credit union client is seeking a Service Desk Operator to join their team, operating on a hybrid schedule. This position is available at one of the following office locations: Pensacola, FL; Vienna, VA; or Winchester, VA. Please note that while travel to all three locations is not required, candidates must be within a commutable distance to one of these three corporate offices.
- Hybrid 2 days/week onsite
- Shifts:
- Tues-Sat 3pm-11:30pm (x2)
- Tues-Sat 7am-3:30pm
- Sun-Thu 5pm-1:30am
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.
We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Adhere to practices, policies, and procedures
- Perform other related duties as assigned or appropriate
Qualifications & Requirements
- Candidate must be legally authorized to work in the United States without a sponsoring employer indefinitely.
- W2 contract (we can't do C2C arrangements)
- Must be able to commit to the hybrid schedule of 2 days/week onsite to ONE of the following corporate campuses: Pensacola, FL, Vienna, VA, OR Winchester, VA
- 3+ years of Tier 1 support and capabilities or similar
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
- Desired - Call Center or front-line customer support experience
- Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
- Desired - Previous customer service in a fast-paced environment
- Desired - Familiar with ticketing software (ServiceNow) would be a plus
#DICE
#LI-Hybrid
-
Service Desk Operator
3 weeks ago
Pensacola, United States Tential Full timeService Desk Operator Our Fortune 100 credit union client is seeking a Service Desk Operator to join their team, operating on a hybrid schedule. This position is available at one of the following office locations: Pensacola, FL; Vienna, VA; or Winchester, VA. Please note that while travel to all three locations is not required, candidates must be within a...
-
Service Desk Manager with Security Clearance
5 days ago
Pensacola, United States PRISM Full timeThis hybrid position requires being in Pensacola, FL . Hybrid on site two days a week after acclimated period is completed PRISM seeks a driven and experienced Service Desk Manager to lead our team in providing exceptional technical support to our internal users. You will oversee the service desk's day-to-day operations, manage a team of technicians, and...
-
Service Desk Specialist
3 weeks ago
Pensacola, United States Seneca Resources Full timeOne of our top clients is hiring a Service Desk Specialist.Location: Onsite in Pensacola, FloridaHours/Shift: Mon-Fri 9am-5:30pmResponsibilities• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support• Provide day-to-day support for the execution of the Service• Respond to internal Service inquiries or requests for assistance;...
-
Service Desk Specialist
3 weeks ago
Pensacola, United States Seneca Resources Full timeOne of our top clients is hiring a Service Desk Specialist.Location: Onsite in Pensacola, FloridaHours/Shift: Mon-Fri 9am-5:30pmResponsibilities• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support• Provide day-to-day support for the execution of the Service• Respond to internal Service inquiries or requests for assistance;...
-
Help Desk
2 months ago
Pensacola, United States NAIS Full timePosition: Help Desk (Service Desk) SpecialistContract/Location: National Capital Region / Pensacola, FL Overview:NAIS LLC is seeking an experienced Help Desk (Service Desk) Specialist to provide services on a contract supporting a U.S. Government agency. The ideal candidate will have excellent problem-solving and communications skills as well as a previous...
-
Front Desk Manager
6 days ago
Pensacola, United States Clearway Pain Solutions Institute Full timeThe Front Desk Manager oversees all front desk staff as assigned while functioning in the role of front desk personnel, on an as needed basis. Effectively manages all administrative duties and staff. Essential Duties and Responsibilities: * Perform job in accordance with Company Mission, vision and goals. * Exercise confidentiality in all areas, abiding by...
-
Help Desk Analyst I
6 days ago
Pensacola, Florida, United States University of West Florida Full timeEmployment based visa sponsorship will NOT be considered for this position.Position Number: 103900Position Title (Classification Title): Help Desk Analyst 103900Working Title: Help Desk Analyst IJob Summary: This job is an on-campus position that reports to the ITS Help Desk Manager and is responsible for providing technology support for faculty, staff, and...
-
Help Desk Analyst I
5 days ago
Pensacola, United States University of West Florida Full timeEmployment based visa sponsorship will NOT be considered for this position. Position Number: 103900Position Title (Classification Title): Help Desk Analyst 103900Working Title: Help Desk Analyst IJob Summary: This job is an on-campus position that reports to the ITS Help Desk Manager and is responsible for providing technology support for faculty, staff,...
-
Front Desk Agent
5 days ago
Pensacola, United States Fairfield Inn & Suites Pensacola West I-10 Full timeJob DescriptionJob DescriptionRaines Co. - Your Future is NowPosition Summary: *Full Time, Seasonal, from June - September. The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based...
-
Help Desk Support Lead with Security Clearance
1 month ago
Pensacola, United States Top Stack Full timeThis role will be supporting the Persistent Cyber Training Environment (PCTE) platform. This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer. You will be a member of the platform support team, and provide service design, transition, and...
-
Front Desk Receptionist
1 month ago
Pensacola, United States RADX INC Full timeJob DescriptionJob DescriptionDescription:Job Title: Front Desk Medical Office ReceptionistWe are seeking a highly motivated and organized individual to join our team as a Front Desk Medical Office Receptionist. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced...
-
Front Desk Representative
7 days ago
Pensacola, United States Retina Specialty Institute Full timeJob DescriptionJob DescriptionTitle: Front Desk Representative Department: Front DeskReports To: Front Desk SupervisorFLSA: Non-Exempt (Hourly) General Purpose of Job/Summary:The Front Desk Representative will support the medical practice office by relaying the most positive and professional image possible to patients visiting our clinics. Essential Duties...
-
Front Desk Agent
2 days ago
Pensacola, United States Courtyard Pensacola Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
-
Front Desk Agent
6 days ago
Pensacola, United States Highgate Hotels Full timeDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...
-
Operations and Maintenance
6 days ago
Pensacola, United States Novel Applications Full timeResidency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Must have Active/Current Top Secret clearance and be able to obtain a TSSCI clearance Time Type: Full-Time, Daytime Schedule - Hybrid Relocation Fees: No Travel: No Company Overview: NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security,...
-
Lead Front Desk Representative
6 days ago
Pensacola, United States Clearway Pain Solutions Full timeThe Lead Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner. Performs patient registration,...
-
Guest Services Manager
5 days ago
Pensacola, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction....
-
Hotel Guest Services Agent
4 days ago
Pensacola, United States Extended Stay America Premier Suites Pensacola Full timeDescription We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...
-
Guest Service Agent
6 days ago
Pensacola, United States Perdido Realty Vacation Rentals Full time**Job Overview** Perdido Realty is a locally owned and operated luxury vacation rental company dedicated to providing our owners and guests with outstanding hospitality. Our operations are centralized on Perdido Key to ensure quality and maintain the ability to respond quickly. We are looking to hire additional part-time or full-time Guest Service Agents...
-
Hotel Guest Services Agent
1 week ago
Pensacola, United States Extended Stay America Premier Suites Pensacola Full timeJob DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...