Audio-Visual Support Specialist
2 weeks ago
Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at
Job Title: Audio-Visual Support Specialist
Location: US-NY-New York
Type: Full Time Direct Hire
Overview:
The Audio-Visual Support Specialist is a member of the Information Technology Department at Milbank, LLP, reporting to the Executive IT Support & Telecom Manager.
This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 03:00 PM 11:00 PM.
Responsibilities:
- with colleagues to support meetings and multi-media activities.
- up conference room technology for scheduled and ad hoc audio and video meetings.
- meeting participants in using the Firm s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike.
- perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.
- troubleshoot, repair or escalate issues related to our integrated AV systems.
- Firm events by setting up, supporting and/or removing AV equipment.
- the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly.
- ownership of technical problems and be proactive in resolving the issue
- the team with IT equipment moves to support internal office relocations.
- closely with team colleagues to keep them informed of technical issues, follow-ups, escalations, and resolutions.
Qualifications:
- year in a similar role
- School diploma required, a bachelor s degree in related field preferred.
- knowledge of VOIP system, Cisco Call manager
- and resolving end-user issues
- player who is ambitious and motivated
- interpersonal skills and patience working with others.
- be able to multitask and work in a fast-paced environment.
- have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization.
- to exceed the expectations and needs of internal and external clients.
- personal contact, follow ups and closes loops in a timely manner.
- to work in a team and solo environment.
- verbal and written skills
- of grasping new concepts without prior experience
- to lift 50Lbs or move equipment, if needed.
Thanks & Regards,
Mahi
Lead Technical Recruiter | Feuji, Inc
105 Decker court, Suite # 850, Irving, Tx, 75062
E:
USA | Costa Rica | India
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