Audio-Visual Support Specialist

2 weeks ago


New York, United States Feuji Inc Full time

Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at

Job Title: Audio-Visual Support Specialist

Location: US-NY-New York

Type: Full Time Direct Hire

Overview:

The Audio-Visual Support Specialist is a member of the Information Technology Department at Milbank, LLP, reporting to the Executive IT Support & Telecom Manager.

This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 03:00 PM 11:00 PM.

Responsibilities:

  • with colleagues to support meetings and multi-media activities.
  • up conference room technology for scheduled and ad hoc audio and video meetings.
  • meeting participants in using the Firm s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike.
  • perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.
  • troubleshoot, repair or escalate issues related to our integrated AV systems.
  • Firm events by setting up, supporting and/or removing AV equipment.
  • the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly.
  • ownership of technical problems and be proactive in resolving the issue
  • the team with IT equipment moves to support internal office relocations.
  • closely with team colleagues to keep them informed of technical issues, follow-ups, escalations, and resolutions.

Qualifications:

  • year in a similar role
  • School diploma required, a bachelor s degree in related field preferred.
  • knowledge of VOIP system, Cisco Call manager
  • and resolving end-user issues
  • player who is ambitious and motivated
  • interpersonal skills and patience working with others.
  • be able to multitask and work in a fast-paced environment.
  • have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization.
  • to exceed the expectations and needs of internal and external clients.
  • personal contact, follow ups and closes loops in a timely manner.
  • to work in a team and solo environment.
  • verbal and written skills
  • of grasping new concepts without prior experience
  • to lift 50Lbs or move equipment, if needed.

Thanks & Regards,

Mahi

Lead Technical Recruiter | Feuji, Inc

105 Decker court, Suite # 850, Irving, Tx, 75062

E:

USA | Costa Rica | India



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