ServiceNow CMDB @ Ridgeland, MS

2 weeks ago

Ridgeland, United States eSolutionsFirst, LLC Full time

ServiceNow CMDB @ Ridgeland, MS

6- 12 Months Contract (Possible extension)

Onsite Job.

Job description:

  • The Discovery Administrator ServiceNow Platform will be responsible for the day-to-day administration of ServiceNow Discovery.
  • The individual is ultimately accountable for the configuration and maintenance of the ServiceNow Discovery processes and infrastructure.
  • In addition, this individual will work with a variety of departments throughout the organization representing the centre of excellence of the ServiceNow Platform team.
  • This position is responsible for identifying and managing key targeted areas for continuous improvement.

Responsibilities:

  • Configures and Maintains Discovery Application
  • Works closely with Configuration Manager in the population of CMDB
  • Interfaces with Compute, Network, and Security teams to assure access and permissions.
  • Resolving discovery errors related to permissions and access.
  • Assuring completion of scheduled discovery jobs
  • Assisting in the validation and testing of Discovery after upgrades
  • Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.
  • Assures downloads from the ServiceNow store occur monthly for CMDB Classes and Discovery patterns.
  • Add new schedules, IP ranges, and credentials for new devices and environments.
  • Integrations with 3rd party discovery tools, such as Logic Monitor.
  • Provide timely resolution to systems problems.
  • Develop effective working relationships with other departments, groups, managers, and vendors. Proactively seek efficient and quality solutions.
  • Perform additional duties as assigned.

Qualifications

  • Bachelor s degree in the field of computer science or information systems and 5 years related (Network/System) administration work experience required.
  • Extensive knowledge of commonly used concepts, lifecycle methodologies, practices, and procedures within the (Network/System) administration field is required.
  • Extensive knowledge of the ServiceNow platform required.
  • Experience designing and implementing MID-Servers for ServiceNow Discovery required.
  • Experience creating / updating ServiceNow Discovery IP ranges and schedules required.
  • Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging).
  • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST required.
  • System administration experience using SHELL/BASH and / or PowerShell required.
  • Familiarity with XML and JSON/script language concepts strongly preferred.
  • Ability to write clear and concise communications required.
  • Ability to provide hands on training to users with different levels of experience.
  • Proficient in Excel, Word, Outlook, PowerPoint, and Visio required.
  • High level of analytical, planning, and organizational ability required.
  • Strong working experience receiving and working from program and creative briefs, business requirement documents, use cases, test cases, functional requirements, and business cases for large integration projects.

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