IT Manager

#1747 IT Manager Job Description

Responsible for managing IT operations including Network and System Support, Client Services, desktop support, telecommunications management, and the Cable Television Department. Ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The IT Manager will plan, coordinate, direct, and design IT-related activities. Provide ongoing analysis and planning of LAN/WAN, making decisions for changes, upgrades, and new projects to facilitate meeting the needs of the organization.

Responsibilities:

• Directs, coordinates, and reviews work for staff assigned within IT; assigns work activities and monitors workflow.
• Plans, assigns, directs, and exercises supervision over the preparation of the department budget, control over expenditures, establishes and enforces department policies, procedures, work performance, and safety standards.
• Works with consultants to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance.
• Monitors and maintains network stability, collects, and analyzes network and memory utilization, and installs and tests software upgrades. Manages computer operations scheduling, backup, storage, and retrieval functions.
• Develop and implement plans to mitigate or remedy security issues and data where applicable or necessary to ensure safeguarding of the organization's technology assets.
• Manages maintenance and minor repairs to computers, printers, network equipment as needed, and coordinates third-party maintenance for network hardware, software, and telecommunications services. Prepares and maintains documentation of network configurations, cabling layout, and computer wiring.
• Ensures continuous operation support for telecommunication data transfer through telephone, wired, and wireless means.
• Develops, maintains, and tests disaster recovery plans for the network. Maintains and updates policies and procedures for end users and implements Cybersecurity policies and/or programs to improve the organization's overall security posture; provides security awareness training to ensure that staff is aware of end-user cyber threats that may exist and understand related gaps in the cybersecurity posture that should be addressed.
• Knowledge of pertinent Federal, State, and local laws, codes and regulations, vendor licensing compliance for Microsoft, VMWare, etc.
• Reviews, evaluates, and develops short- and long-term program goals and objectives; promptly administers tasks to effectively accomplish goals and objectives on time and within budget.
• Actively participates as a member of the Manager s leadership team. Works collaboratively within the organization, continually improving services and appropriately allocating organizational resources across departments.
• Develop and maintain the strategy of the future direction of LAN/WAN. Maintain and provide recommendations for state-of-the-art technology in a constantly changing environment by researching tech journals and other resources.
• Provide oversight and direction for the maintenance of application servers and various other hardware. Maintain network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
• Develop configuration and performance standards for the network and implement and monitor controls to ensure they are maintained, and systems patched and continually updated.
• Assists and/or performs the duties of recruiting, hiring, and managing department personnel.
• Performs related work as required.

Requirements:

• 5+ years of experience in IT leadership.
• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience with LAN/WAN management, network infrastructure, and telecommunications systems.
• Strong understanding of cybersecurity principles and best practices.
• Experience with disaster recovery planning and implementation.
• Proficiency in managing and maintaining hardware and software, including servers, network nodes, and peripherals.
• Familiarity with vendor licensing compliance for major platforms such as Microsoft and VMWare.
• Strong project management skills, with the ability to plan, coordinate, and oversee IT projects.
• Excellent leadership and team management skills, with the ability to mentor and develop staff.
• Strong analytical and problem-solving skills.
• Experience with BS&A software (preferred).
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a leadership team and across departments.
• Commitment to continuous improvement and staying current with technological advancements.