Desktop Support with Security Clearance

4 weeks ago

Ft Belvoir, United States aXseum, Inc. Full time
Provide fielded equipment administration for all activities (install, configure, operate, tune and lifecycle replacement) to manage all fielded program equipment to users; including:
- Providing design, analysis, development, integration, documentation, testing, implementation, user support, and training to ensure network and/or encryption device connectivity at fielded units both CONUS and OCONUS
- Conducting system architecture engineering for fielded equipment
- Performing system modernization / lifecycle refresh of fielded systems to include researching, proof of concept, testing, installing deploying, and maintaining equipment
- Performing installations/upgrades/replacements, problem solving, and testing to ensure the availability, validity, and reliability of fielded equipment; completing necessary documentation and follow-up with users
- Coordinating, performing, and documenting Site Surveys with host unit officials to discuss facility/office location(s), physical layout, site unique characteristics, network connectivity, architecture, personnel, and security requirements
- Working closely with User Support to provide seamless support to all users for all fielded equipment issues
- Performing system patches, upgrades, configuration, and troubleshooting to fielded equipment and peripheral devices using current Microsoft Windows versions, current Microsoft Windows Server versions, Microsoft Exchange, and Active Directory Structure and Administration
- Assisting the Government with maintaining an accurate and current inventory of all fielded equipment for the shipment, receipt, and turn-in of Government equipment, and assisting the Government by accessing and utilizing the Defense Property Accountability System (DPAS) to manage assigned equipment on behalf of Equipment Custodian
- Developing training lesson plans for deployed hardware and conducting equipment operations training for site users
- Ensuring Operating System and System Administrator training includes operating system initialization and basic configuration, operation, troubleshooting, upgrading, and security procedures for the hardware/equipment installed at each designated location
- Providing assistance to user sites with connectivity issues with DoD NIPRNet (Unclassified Internet Protocol Router Network) infrastructure devices. Able to work with DISA, DoD network operations, Air Force Network Operations, Navy Network Operations, and DOE (Department of Energy) network operations to troubleshoot and implement VPN (virtual private network) connectivity.

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