Exchange System Administrator

Found in: Dice One Red US C2 - 6 days ago

Colorado Springs, United States Ennoble First Full time
System Administrator - Email (L4) Location: Colorado Springs, CO OR ALexandria, VA REQUIRED Clearance: US CITIZENSHIP & TS/SCI w/CI Poly Employment Type: Full-Time Regular Shift: All Shifts Travel: No Relocation Assistance: Yes
Overview: We are Ennoble First. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Ennoble First is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into an opportunity. And our work depends on TS/SCI level Exchange System Administrator SME joining our team to support our DIA customer in Springfield VA, Chantilly VA, Norfolk VA, Offutt NE, Tampa FL OR Hawaii Ennoble First is seeking an Exchange System Administrator with subject matter expertise administering Exchange and email retention systems within a physical and virtual server environment. Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. These include maintaining systems for email journaling, archiving, and eDiscovery on local and cloud platforms. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on servers. Primary Responsibilities: * Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions. * Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers. Rapidly distinguish isolated user problems from enterprise-wide application and system problems. * Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
* Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
* Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices.
* Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
* Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.
* Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
* Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
* Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices).
* Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
* Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault.
* Managing roles and services, user permissions, email queues, and dynamic distribution groups.
* Implementation of Exchange PowerShell to fulfill automation tasks Minimum Education/Experience Requirements: * Bachelor's degree with 8 years of relevant experience OR Masters degree with 6 years of relevant experience or 12 yrs in lieu of degree.
* Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
* Experience with interacting with service lanes to handle service inquiries and problems.
* Extensive experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.
* Extensive experience with Office 365 and Microsoft Exchange 2016
* Extensive knowledge of Enterprise Vault solutions to reduce active server storage requirements * Extensive Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
* Experience troubleshooting issues in a growing environment.
* Track record of working effectively within a team, and support to peers toward improved processes and results.
* Ability to triage and properly classify incidents and prioritize work efforts accordingly
* Extensive experience with planning, deploying and documenting patch and configuration updates
* Extensive Knowledge of Disaster Recovery for High Availability for a Large Environment
* Extensive Experience with log reviews, incident analysis, and identification of issue trends
* Experience with server patch management methodologies utilizing SCCM
* Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently * Ability to triage and properly classify incidents and prioritize work efforts accordingly
* Strong oral and written communications skills Equal Opportunity Employer Minorities / Females / Veterans / Individuals with Disabilities /Sexual orientation / Gender Identity

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