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ServiceNow Configuration and Asset Manager

4 months ago

Washington Dc, United States Summit Technologies Full time

Summit Technologies, Inc. is seeking an experienced ServiceNow Configuration and Asset Manager to join our team supporting a US government agency. You will oversee the configuration and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), Workplace Service Delivery (WSD), Software Asset Management (SAM) Pro, Configuration Management, CMDB, Asset Management, Change Management, and Service Catalog. This position requires working 2 days per week on site in Washington, DC. Candidates must be eligible for a Public Trust clearance.

Duties and Responsibilities:

  • Work directly with customer stakeholders to identify, characterize, prioritize, and address Configuration and Asset Management issues.
  • Provide technical leadership for members of the Configuration and Asset Management team.
  • Develop and sustain an architectural roadmap for the continuous improvement of Configuration and Asset Management capabilities.
  • Configure, customize, and administer ServiceNow modules.
  • Maintain ServiceNow workflows, forms, fields, views, reports, and dashboards.
  • Perform platform maintenance tasks such as user administration, role management, access control, and data management.
  • Implement and maintain IT Operations Management (ITOM) processes and tools.
  • Develop and maintain Configuration Management policies, standards, and procedures.
  • Implement ServiceNow s CSDM including Lifecycle Management and maintain a Configuration Management Database (CMDB).
  • Transform existing discovery processes to align with new Zero Trust Architectures (Agent Client Collector).
  • Implement Service Mapping, enhance vertical discovery, and enable Cloud (Azure) discovery.
  • Develop Configuration and Asset Management reports including data hygiene assessments and reports needed by IT Security, Engineering, and Platform Operations.
  • Lead the annual physical asset inventory.
  • Ensure assets and associated data (purchase orders, location, EoSL, warranties, vendor POCs) are managed throughout their lifecycle, from procurement through disposal.
  • Conduct regular audits and reconciliations of CMDB data.
  • Manage and maintain IT Asset inventory using the ServiceNow platform.
  • Support IT Operations and Engineering teams maintaining and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty maintenance.
  • Implement and maintain Configuration and Asset Management processes and procedures.
  • Stay updated on IT trends and security standards.

Required Experience and Skills:

  • Proficiency configuring, customizing, and administering ServiceNow modules.
  • Ability to maintain ServiceNow workflows, forms, fields, views, reports, and dashboards.
  • Experience performing platform maintenance tasks such as user administration, role management, access control, MID-server management, platform patching, update set management, and data management.
  • Familiarity with implementing and maintaining IT Operations Management (ITOM) processes and tools.
  • Familiarity developing and maintaining Asset and Configuration Management policies, standards, and procedures.
  • Ability to implement and maintain a Configuration Management Database (CMDB) and conduct regular audits and reconciliations of CMDB data.
  • Expertise managing and maintaining IT asset inventory within the ServiceNow platform.
  • Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills.
  • Ability to work in a fast-paced environment while maintaining outstanding customer service skills.
  • Familiarity with CG4 Asset tracking and ServiceNow integration.
  • Must be flexible with work schedule during surge periods of support.
  • Ability to work effectively independently and in a team environment.
  • Must be flexible with work schedule during surge periods of support.
  • Proficiency in explaining complex policies and protocols in simple terms.
  • Strong analytical and problem-solving skills to develop viable solutions.
  • Good interpersonal and communication skills (verbal and written).

Required Certification:

  • Certifications in any of the following - Advanced ServiceNow, Cloud, PMP.

Required Education:

  • Bachelor’s degree in IT Infrastructure systems or Application management. and 12 years of experience in Digital Transformation solutioning; Or
  • Master’s degree and 10 years of related experience.

Security Clearance:

  • Must be eligible for a Public Trust.

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.