AWS Connect Engineer

2 weeks ago


Baltimore, United States Donato Technologies Inc Full time

*** Selected candidate must reside within two (2) hours of Client in Woodlawn, MD

Job Title: AWS Connect Engineer / Developer

Location: Baltimore, MD (Hybrid with 2 days onsite in a Week)

Duration: Long Term

Selected candidate must

*** Selected candidate must reside within two (2) hours of Client in Woodlawn, MD

Description of Work:

  • The successful candidate will have fluency in AWS Connect design and development principles and work with
  • stakeholders to develop enterprise business solutions that leverages industry processes and best practices
  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms,
  • workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review and document requirements.
  • Design and develop solutions within the ServiceNow environment.
  • All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills
  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.
  • Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

  • Adept at working independently, but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high
  • availability of systems.
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.

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