Production Support

4 weeks ago


Lakewood, United States Apexon Full time

Provide guidance and leadership to the production support teamLead daily standup meetings for the production support teamTriage production issues and drive them to resolutionDrive and report on incident SLA complianceProvide project leadership with updates on trending production issuesFacilitate client meetings for high priority production issuesAttend and provide updates for production release follow up meetingsDrive creation of RCCA documentation for major incidentsCreate release notes for production defect fixes Provide daily guidance and direction to production support tester"Expected Deliverables:Release notesSLA reportsTesting progress reports"Required Skills Experience in leading a teamWorking knowledge ticket management or SDLC"Preferred Skills:Working experience with welfare case management/eligibility determination systemsExperience with testing processesExperience with a ticket management system


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