Service Operations Engineer 1st Shift

2 weeks ago

Reston, United States Oracle Corporation Full time

Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. #LI-ES2 Career Level - Career Level - Career Level - Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Requirements: * U.S. Citizenship and Possess and Maintain active TS/SCI + Polygraph Clearance * Willingness to work in 24/7 NOC; 4X10 schedule to include weekends * Bachelor's degree, in Computer Science, or equivalent work experience. * Experience with Linux * Experience participating in or running incident bridges. * Customer obsession, passion for delighting customers. * Experience in cloud technical support, operations, NOC or similar is preferred, but not required. * Experience working with government customers is preferred, but not required. * Proven ability to quickly learn new technical domains and then train others.

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