Sr IT Change Manager, ITIL 4 Certified with Security Clearance
4 weeks ago
On-Site Position in Crystal City, VA
(For public transit: Crystal City is the closest Metro station on the blue and yellow line.)
IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET SECURITY CLEARANCE REQUIRED Rollout Systems, founded in 2001, is a full-service services and information technology company specializing in enhanced organizational performance. Rollout Systems is a customer-focused and results-oriented company that combines talent, creativity, and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience. Our corporate culture is built upon open communications and teamwork principles that keep a talented, tenured workforce in place, consistent quality services, proactive, out-of-the-box thinking, and the highest ethical values. We provide our employees with the best benefits, including but not limited to generous paid time off, education opportunities, and a matching 401k plan. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; we are open and honest with each other. ROLLOUT Systems supports the communities that help our customers. In every way, every day, at work or play, we support the Warfighter that keeps America the "Land of the Free." The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance, and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations and maintenance, enterprise data management, service desk support, and IT training. The likely salary range for this position is $110,000 - $144,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. HOW OUR SENIOR IT CHANGE MANAGER WILL MAKE AN IMPACT: The Senior IT Change Manager is responsible for all aspects of the Office of the Chief Information Officer (OCIO) Change Management IAW the ITIL 4 framework. The Change Manager performs the day-to-day management of the change process, ensuring all process activities are correctly performed, including: Reviews and assesses all change requests (CRQs) for accuracy and ensures risk, impact, and business benefit analyses are contained in CRQ documentation. Convenes and chairs Technical Review Board (TRB) meetings, compiles agendas, and records technical SME input on whether changes should be implemented. Manages change calendar to prevent any conflicting change activities. Convenes and chairs Change Approval Board (CAB) meetings and coordinates the presentation of TRB-reviewed changes to government approvers. Submits low-risk, repeatable changes to the CAB for approval as standard changes, maintains the Standard Change Register, and authorizes and schedules standard changes. Coordinates the review of any emergency or directed change. Conducts post-implementation review (PIR) to ensure change outcomes are documented. Works with the Change Management Process Owner to ensure the implementation of reporting using Key Performance Indicators (KPIs). Trains all personnel who may submit CRQs for JVE configuration changes. Documents, maintains, operates, and continuously improves F-35 JPO OCIO Change Management process IAW the ITIL 4 framework. WHAT YOU’LL NEED TO SUCCEED (REQUIRED): Security Clearance Level: Active Secret Required Experience: Six years of experience directly related to computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management. Four years of concurrent experience managing Change Requests to ensure they follow the approved ITIL process customer SOPs and are correctly followed to meet the service SLAs. Four years of concurrent experience with an ITSM tool (i.e., BMC Remedy, ServiceNow, or Cherwell). Experience with Change Advisory Boards (CABs), the Request for Change (RFC) process, and instilling a Change Management culture. Experience with ITSM-based services. Required Certification: ITIL 4 Foundation, additional ITIL 4 intermediate certification preferred Education: BS/BA degree. Allowable Substitution: Six years of additional related experience or four years of extra work experience with an AA/AS Degree. Work Location: Arlington, VA US Citizenship Required About Rollout Systems
We are a mission-driven team making a difference. We are a company that:
Encourages and rewards referrals.
Encourages ingenuity.
Brings the entire company together quarterly for all-hands meetings to talk about our successes, what the company is doing, and where we’re going.
We have highly accessible Human Resources and management support for all our employees. In every way, every day, at work or play,
we support the Warfighter who keeps America the "Land of the Free." Rollout Systems is a Veteran-friendly employer.
Rollout Systems is an Equal Opportunity/Affirmative Action employer.
We value diversity in the workplace. All employment is decided based on qualifications, merit and business needs, job requirements, and individual qualifications, without regard to race, color, gender, religion or belief, national, social or ethnic origin, age, physical, disability, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, veteran status to include past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals.”
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