Sr. Customer Success Manager, Public Sector with Security Clearance

The Opportunity: Adobe is a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. We are hiring a Senior Customer Success Manager to join our Digital Media team supporting our Public Sector. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do:
Be accountable for Customer’s overall success with Adobe, including renewal readiness, adoption of Adobe solutions, customer health, and satisfaction.
Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network with senior level account stakeholders to achieve successful execution of the customer's strategy and roadmap.
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to track and meet customer business goals. Drive adoption of Adobe Digital Media products – using data to provide insights and progress from baseline through the maturity curve. Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. Identify Customer risk, and work with Adobe ecosystem team to create and execute on risk mitigation and “get well” plans. Serve as the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem. Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success. What you need to succeed: Active TS/SCI clearance is required Bachelor’s Degree and/or relevant work experience 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) Passion for driving customer success and measurable outcomes Proven effectiveness managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level Exceptional organizational, presentation, and communication skills, both verbal and written Ability to prioritize, multi-task, and perform effectively under pressure Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships Existing knowledge of software in digital marketing and/or digital media space Expert at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners Validated experience with account planning & customer success plans Effective at leading executive C-level discussions, presentations, meetings, and workshops Flexibility to travel (approx. 20%)

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