BMW Genius

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB DUTIES

• Ensure every owner receives a thorough delivery process, including an introduction to vehicle features and controls. Provide in-depth education and demonstration of vehicle technology, dynamic systems, and controls.
• Prepare vehicles for delivery, ensuring they meet or exceed guest expectations in terms of cleanliness and condition.
• Enroll and familiarize guests with mobile app services and features, aiming to maintain or exceed target enrollment rates.
• Educate customers on warranty features, roadside assistance, and maintenance schedules.
• Maintain a log of all customer deliveries for future reference and follow-up. Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.
• Proactively engage with customers who visit the dealership to answer questions and address concerns. Collaborate with the Sales department to assist customers with their technology concerns by appointment.
• Assist with off-site deliveries as authorized by management. Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.
• Respond promptly to customer questions regarding vehicle capabilities via phone, email, or in-person demonstration, ensuring optimal customer service and guest retention.
• Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.
• Conduct continuous research on new technology and maintain a collection of product and technical information. Stay current with ongoing training requirements to maintain expertise.
• Establish and maintain guests' trust and relationships in the brand through expertise in technology and exceptional service.
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent, a degree in Business, Communications, Technology or relevant field preferred
• Valid driver's license
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2-4 years' experience in customer service or related fields
• Experience in demonstrating and explaining vehicle features and technology to customers preferred
• Familiarity with vehicle technology, including safety features, navigation systems, and connectivity features; also, mobile app services, and other relevant technology products and services
• Experience with customer service, including handling customer inquiries and resolving issues preferred
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

#LI-GC1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.PandoLogic. , Location: Princeton, NJ - 08542 , PL: 594523804

---