Customer Service Rep

3 weeks ago


Lincoln, United States Aer-Flo Sports Lincoln AL Full time

On Time Staffing is seeking Customer Service Reps for our warehouse in Lincoln, AL

Starting pay rate: $18 per hour

Shifts:

  • 1st shift M-F 7:30am-4pm

Job Description: This position is responsible for communicating and addressing customer needs into serviceable product the company can provide. Additionally, this position is responsible for communicating issues between the customer and the company.

  • Creating quotes based on customer requests.
  • Creating quotes based on sales persons requests.
  • Handling concerns from customers and from sales persons for scheduling and product concerns.
  • Scheduling production floor work.
  • Communication between the production floor and customers or sales to ensure product accuracy.
  • Direct communication with CAD and Graphic Arts departments.
  • Direct communication with customers using email, phone or in-person as methods of communication.
  • Approval of artwork and product orders.
  • Direct communication with vendors using email, phone or in-person as methods of communication.
  • Order entry

Job Requirements:

  • Must be savvy with Excel and Math

  • Industrial Background within the work history

  • Geometry skills

  • Read a tape measure and be able to tell the difference between feet and inches.

  • Must be able to recognize and take advantage of opportunities to save both labor costs and material costs.
  • Will be responsible for upkeep and maintaining work area to stay within 5S standards set by the company.
  • Must be willing and able to cross-train or study in various positions to ensure a healthy working knowledge of the product and how it is manufactured.
  • Must be willing and able to learn all the products the company carries to better assist the customer.
  • Must be willing and able to visit production floor to ensure accuracy of requested products.

Qualifications:

  • Strong communication skills
  • Strong skillsetin Word, Excel, and Outlook and willing to learn other computer software programs.
  • Willingness and ability to learn Seradexor other ERP/MRPsystems.

Required Education:

  • Basic High School Degree or GED

Call or text "Lincoln" to 855-866-2910 for more information

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