Collections Specialist

3 days ago

Northbrook, United States PeopleShare Inc Full time
Advance Your Career with a Leading Global Company: Collections Specialist Opportunity in Northbrook, IL

We are seeking a diligent and proactive Collections Specialist to join our team. The Collections Specialist will play a critical role in managing outstanding accounts, ensuring timely payments, and maintaining positive relationships with clients. This position is perfect for someone with strong communication and negotiation skills who thrives in a fast-paced environment.

***PeopleShare Chicago, IL is HIRING IMMEDIATELY ***

Openings are limited - Apply RIGHT NOW or call Shaun @ (773)225-3000

Why PeopleShare?
  • Our recruiters are trained to find you the BEST job fit for your skills, experience, and preferences.
  • Apply once and have the ability to work with 20+ of the best companies in the area in over 100 different jobs
  • We have more local offices than any hiring company; we do the networking for you
  • Weekly pay through direct deposit
  • We offer coaching to help you ace your interview.
Job Details for Collections Specialist:
  • Pay Rate: Competitive pay
  • Weekly Pay through Direct Deposit
  • Schedule: Monday - Friday, 8:00AM - 5:00PM
JOB SUMMARY:
As a Collections Specialist at PeopleShare, you are responsible for managing and collecting outstanding accounts receivable, minimizing delinquency, and working closely with clients to resolve payment issues. You should be a skilled researcher and possess strong communication and computer skills. To succeed as a Collections Specialist, you must be comfortable interacting with customers, by phone and email communication, daily regarding open invoices, payments, and other discrepancies.

Responsibilities for Collections Specialist:
• Monitor accounts to identify overdue payments.
• Manage incoming client inquiries, researching and reconciling against timesheets where appropriate.
• Provide backup and documentation to client to resolve billing issues.
• Report on collection activity and accounts status.
• Work to reduce accounts delinquency and improve DSO.
• Ability to conduct "root cause" analysis as a result of trends within the key performance indicators.
• Demonstrates a positive and professional demeanor in all interactions with clients.
• Manage collections including weekly DSO meeting preparation.
• Assist with posting cash receipts and reconciling cash payments in Edge and Business Central billing system.
• Resolve payment discrepancies and follow-up with customers.
• Support annual external audit by compiling revenue and accounts receivable audit requests.
• Assist branches with EDGE invoicing setup to ensure clients invoicing needs are met.
• Access Vendor Management Systems (VMS) and communicate with inhouse team.
• Utilize tools to intercept invoices before automatically emailing to client. The goal is to manually resolve invoicing issues before the invoice reaches the client.
• Utilize reports in Ultrastaff to provide quick and accurate information to branches and clients.
• Evaluate opportunities to improve business processes and make recommendations; implement process improvements as needed.
• Research unapplied payments, overpayments, and duplicate payments.
• Collection calls and/or correspondence in a fast-paced goal-oriented accounts receivable department.
• Provide customer service regarding collection issues.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Responsible for reducing delinquency for assigned accounts.
• Train new team members on AR functions.
• Cooperate and provide support to external auditors as needed.
• Responsible for performing special projects to improve process efficiency and performance.
• Cross train as back-up for other functions of staff in the case of emergencies and job enrichment
• Helped other team members with their workload to accomplish team goal.
• Performs other duties as required to support company operations.

SKILLS/COMPETENCIES:
  • Computer skills would be a great and would allow for potential upward career paths.
  • Proficiency in operating office equipment and software systems.
  • Strong organizational and multitasking skills.
  • Ability to communicate effectively with customers and team members.
  • Attention to detail and ability to maintain accurate records.
  • Flexibility to work occasional overtime, including nights and weekends.
  • Physical capability to perform light maintenance tasks as required


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IND73
Requirements: Job Type: Temporary Post Date: 11/25/2024

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