Strategic Account Director, CX Solutions

Strategic Account Director, CX SolutionsDistyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. In just 24 months, we've rapidly grown to partner with some of the world's largest enterprisesincluding F100 telecom, healthcare, manufacturing, insurance, and retail companiesdelivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale. Distyl was founded and is led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations.As an Strategic Account Director, CX Solutions, you will own a small number of strategic enterprise accounts and lead complex, high-value sales cycles focused on selling Distyl's Customer Experience (CX) solution offerings.You will sell packaged, outcome-driven CX solutions, including conversational commerce, agent assist, next-best-action, personalization, and proactive retention to CX, Operations, and Technology executives at Fortune 1000 companies. These are not generic AI services; they are defined solutions with clear scope, success metrics, and repeatable deployment patterns.This is a quota-carrying role for a top-performing enterprise seller who thrives in category-defining environments and is comfortable closing multi-million-dollar CX transformation deals with senior executives.Key ResponsibilitiesStrategic Enterprise Selling (CX Solutions)Own and close complex, multi-stakeholder enterprise deals for Distyl's CX solution offerings.Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders.Sell solutions tied to measurable CX and revenue outcomes.CX Solution Opportunity DevelopmentPosition and sell a defined set of Customer Experience solutions, including: Conversational commerce (voice, chat, email)Agent assist and real-time guidanceNext-best-action and personalizationProactive retention and resolutionUpsell opportunitiesGuide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping.Executive EngagementBuild trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO).Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models.Deal Shaping & NegotiationShape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams.Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals.Account ExpansionExpand strategic accounts by selling additional CX solution modules and follow-on use cases.Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references.Market & Competitive InsightMaintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities.Feed market feedback into CX solution packaging, pricing, and GTM strategy.Qualifications & Experience812+ years of enterprise sales experience in AI, SaaS, cloud or data platforms.Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals.Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development.Experience selling into Customer Experience, contact center, or customer operations organizations.Strong track record of new logo acquisition and expansion in large enterprises.Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting.Exceptional discovery, storytelling, and negotiation skills.Able to operate independently while collaborating closely with founders and cross-functional teams.Strongly Preferred Experience:Selling contact center or CX solutions into healthcare, insurance, or other regulated industriesExperience navigating security, compliance, and data governance constraints in enterprise environmentsB2B or B2B2C contact center or customer operationsWhy Join Us?Shape the Future: Lead AI transformations that will re-define the next century's most influential companies.Pick and Build the Winners: Work with top enterprises to identify, transform, and scale the winners of the AI Economy.Operate at the Highest Level: Engage directly with CEOs and C-suite executives to drive billion-dollar impact.High-Growth, High-Upside: Be a key player in a hyper-growth startup backed by the best in AI and enterprise, with a tremendous upside.Elite Team, Mission-Driven Culture: Work with top AI talent that emphasizes high-impact, deep-ownership and a shared mission for excellence.What We OfferCompetitive salary and meaningful equity.100% covered medical, dental, and vision for employees and dependents.401(k) with additional perks (commuter benefits, in-office lunch).Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.Ownership of high-impact projects across top enterprises.A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week (Tuesday through Thursday). We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.