Associate, Knowledge Management Optimization

4 days ago


Atlanta, United States Oscar Health Full time

Associate, Knowledge Management OptimizationOscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.About the role:You will be responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes with a key focus on the knowledge management program. You will lead the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across disparate initiatives and stakeholders at the same time.You will report into the Associate Director, MPSO - Optimization.Work location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.Pay transparency: The base pay for this role is: $84,240 - $101,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.Responsibilities:Lead the end-to-end management of cross-functional implementations and projects. This includes creating project plans, engaging stakeholders, and managing cross-functional relationships to drive collaboration. Additionally, it involves mitigating edge cases and ensuring completion.Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategiesCollaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiativesMentor team members and promotes colleagues' growth and professional developmentCompliance with all applicable laws and regulationsOther duties as assignedRequirements:A bachelor's degree or 3+ years commensurate experience3 + experience with knowledge management, content management systems, and collaboration tools with demonstrated ability to implement new features and troubleshoot system functionality.3+ years of work experience in operations, health insurance, or data analysis2+ years of experience with end-to-end project management2+ years of experience designing and improving workflows and standing up accompanying operating and technical proceduresBonus points:Bachelor's degree in Engineering, Business Administration, or other related field2+ years of experience using data software such as Excel, SQL, Python or other data analytics toolsExperience in Java, HTML, or similar coding languages used to structure web pages and content2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints


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