Account Manager/Specialty Account Manager

Account ManagerTerritory includes Cambridge, MAWhat you will doLet's do this. Let's change the world. In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management within a designated territory. You will serve as a central point of contact, responsible for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care.As a SAM, you will drive product utilization while identifying and addressing the unique needs of each account. This includes building and maintaining strong relationships with healthcare providers, coordinating cross-functional field teams, and executing aligned strategies to ensure access, education, and support for rare disease treatments.Responsibilities:Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.Build and manage strong relationships with a range of stakeholders across the patient care ecosystemincluding physicians, nurses, office staff, case managers, infusion centers, and caregivers.Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.Maximize use of promotional resources and operate within assigned territory budget to support business objectives.Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.WinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.Basic Qualifications (Account Manager Level 4)Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experienceBasic Qualifications (Specialty Account Manager Level 5)Doctorate degree & 2 years of collective account management experience, sales, & commercial experienceORMaster's degree & 6 years of collective account management experience, sales, & commercial experienceORBachelor's degree & 8 years of collective account management experience, sales, & commercial experienceORAssociate degree & 10 years of collective account management experience, sales, & commercial experiencePreferred Qualifications:Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.Prior experience working in or with Rheumatology and Nephrology strongly preferred.Familiarity with Tavneos e.g., infused therapies, buy-and-bill products, products under medical benefit highly desired.Experience engaging within administrators e.g., community practices, academic centers, IDNs, hospital systems.Ability to collaborate effectively in a matrix environment, working cross-functionally with [Insert relevant roles e.g., Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement].Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles.Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed.This position is open to candidates of various backgrounds and experience levels. The role level/title will be chosen based on the candidate's match to basic qualifications and level of experience required for this geography.ThriveWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.A discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plans and bi-annual company-wide shutdownsFlexible work models, including remote work arrangements, where possibleAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.