Senior Enterprise Customer Success Manager

Senior Enterprise Customer Success ManagerAt Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.As a Senior Enterprise Customer Success Manager (Senior ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic portfolio of enterprise accounts, ensuring successful Apple deployment within the Jamf offering of products. Your role will focus on driving customer engagement, adoption, product expansion, and retention across your book of business. The Senior ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf product offering.You will forge strong relationships with senior leaders, decision-makers, and stakeholders, proactively leading strategic engagements such as business reviews and success planning to ensure customers achieve measurable value from their Jamf solutions. As a Senior ECSM, you will also play a pivotal role in influencing customer success strategies by identifying trends, guiding process improvements, and mentoring team members. The Senior ECSM owns the customer relationship along the entire journey, collaborating cross-functionally to advocate for customer needs, align internal resources, and provide feedback to shape Jamf's offerings. This role requires advanced knowledge of the Jamf platform, customer environments, enterprise-level technical workflows, and a proven ability to navigate and deliver results in complex customer environments.This role is offered as remote in the United States. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in The United States and have sponsorship to live and work in the United States. #RemoteWhat you can expect to do in this role:Own and manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and Jamf solutions to drive measurable outcomes.Establish and maintain trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies.Promote the value of Jamf solutions to maximize adoption, customer satisfaction, and retention across enterprise environments.Lead executive business reviews and other strategic engagements with customer stakeholders to ensure alignment on objectives and priorities.Champion customer advocacy by proactively communicating needs, feedback, and opportunities cross-departmentally within Jamf.Develop and execute comprehensive success plans that align with the customer's business goals and key performance indicators.Identify and facilitate opportunities for growth, including expansion and upsell initiatives that align with customer needs.Create and manage Centers of Excellence within customer organizations to drive engagement and collaboration across multiple stakeholder groups to ensure enterprise-wide success.Mentor and guide team members, sharing knowledge and fostering a culture of continuous learning and innovation.Serve as a thought leader, regularly contributing new and innovative solutions to solve both customer and internal challenges.Monitor account health metrics, mitigate risks, and ensure high-value accounts remain engaged and successful.Strategically collaborate with cross-functional teams and driving a shared account strategy with your sales partners.What we are looking for:Minimum of 5 years of experience with internal or external customers (Required)Proven track record in driving customer outcomes through strategic planning, risk management, and adoption initiatives.Expertise in macOS, iOS, and tvOS in professional settingsK12 Experience (Preferred).Strong ability to communicate complex technical concepts to both technical and non-technical audiences effectively.Experience working with customer success tools (e.g., Gainsight, Salesforce) preferred.Demonstrated ability to influence and engage with stakeholders at all levels, including executive decision-makers.Exceptional organizational skills with the ability to prioritize multiple responsibilities and deliver results independently and as part of a team.Proven experience mentoring team members and fostering a collaborative, results-driven culture.Self-starter, energetic multi-tasker, highly motivated and team player.Ability to interact effectively with co-workers in a results-driven culture.Ability to work independently and as part of a team.Education & Certifications:High School Diploma / GED Equivalent (Required).4 year / Bachelor's Degree (Preferred).Jamf's Admin level certifications (Preferred).Security and Privacy Requirements:Participation in ongoing security training is mandatory.Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.How we help you reach your best potential:Named a 2025 Best Companies to Work For by U.S. NewsNamed a 2025 Newsweek America's Greatest Workplaces for Gen ZNamed one of Forbes Most Trusted Companies in 2024Named a 2024 Newsweek America's Greatest Workplaces for Parents & FamiliesNamed a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To WorkWe offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at JamfWe train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about JamfWe set achievable targets, help each other out, and share best practices across the team.You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the worldThe below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.Pay Transparency Range$70,400 - $150,100 USDWhat it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.Above it all, we wave our banner of #OneJamf and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security anytime, anywhere