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Manager, Enterprise Applications

2 months ago

Las Vegas, United States WHSmith North America Full time

Dynamic and growing retail company is seeking an Information Technology (IT) Manager, Enterprise Applications


The IT Manager, Enterprise Applications will manage and support Merchandising, sales audit, supply chain, HR and Finance applications.


Benefits

  • Medical, Dental & Vision Insurance
  • FREE Life Insurance
  • Short- & Long-Term Disability Insurance
  • Flex Time Off
  • 401k with company match
  • Huge Employee Discount at all our stores, so check us out
  • Amazing training & career path
  • Competitive pay
  • And more


What You'll Do


  • Provide technical and functional support for Retail Merchandising, Warehouse Management, sales audit, finance, HR, and planning applications as needed.
  • Be a reliable partner for Merch, WMS, Finance team in their projects.
  • Manage enterprise applications team to deliver business requirements.
  • Triage production issues in timely manner and solve issues permanently.
  • Keep management informed on critical issues and resolutions.
  • Effectively manage communication to the business on production issues.
  • Perform analyses on software application functionality and suggest improvements, solidify requirements.
  • Attention to details for error handling, logs, and audit process for existing and new applications.
  • Good knowledge of version control and batch process.
  • Work on critical projects to deliver technical requirements.
  • Manage business users’ requirements, vendors, and 3rd parties. Hold 3rd parties responsible to deliver tasks on time.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing tickets across multiple business systems environments to ensure continued and synchronized operations.
  • Establishing the root causes of application errors and escalating serious concerns to the Vendor.
  • Manage SaaS application releases, testing and go-live with least business impact.
  • Work with auditors to deliver required information and manage access reviews for applications.
  • Keeping a record of escalation and scheduling application updates.
  • Documenting processes and monitoring application performance.
  • Prioritize multiple, open issues, and deliver solutions.
  • Document issue triage as troubleshooting progresses.
  • Follow best practices for change control of proposed solutions and follow SDLC process.
  • Process Tickets for APTOS, ORACLE, Great Plains, and other systems.
  • Report common issues identified from service partners for escalation
  • Performs other specific duties or assignments as directed by enterprise applications director and manager.


What You Bring

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • 10+ years demonstrated experience managing teams and managing user requirements.
  • 10+ years demonstrable experience as technical lead in the retail industry.
  • Technical and functional knowledge of Merchandising system, WMS system and Finance.
  • Knowledge of front-end and back-end programming languages, such as SQL, JAVA, HTML, .net, PLSQL and other scripting languages. Good knowledge of integration.
  • Ability to manage triage, resolution, document configuration changes, and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Determination to get to the root causes of application errors and resolve issues.
  • Project management skills and be prepared to run some projects.
  • Ability to use various incident tracking tools.
  • Exceptional communication and written skills.

We can’t wait to meet you so apply today


About Us


WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.


Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.


EEO/ADA/DFWP

Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it’s about each person bringing passion and skills to a dynamic and inclusive workplace