PLM Systems Analyst

4 weeks ago

Raymond, United States OSI Engineering Full time
A global automotive company is looking for a PLM Systems Analyst o support and enhance the AHEAD PLM tool, optimizing its performance and ensuring a seamless user experience across North American facilities. This position is central to maintaining product lifecycle efficiency, addressing user needs, and facilitating the tool's continuous improvement.

Please make sure you read the following details carefully before making any applications.

Responsibilities:
• Serve as the main point of contact for AHEAD users across North American sites, providing timely assistance, troubleshooting issues, and answering queries.
• Gather, document, and analyze user feedback to identify issues or areas for improvement, converting these into actionable Jira tickets for tracking and follow-up.
• Coordinate with internal IT teams, offshore developers, and the Japan-based team to address technical needs, align on project updates, and implement solutions that enhance the AHEAD system.
• Actively support the AHEAD tool within the Project Lifecycle Management (PLM) framework, aligning it with lifecycle requirements.
• Conduct testing for updates, bug fixes, and enhancements in QA and ITB environments before full rollout to ensure changes meet quality standards and user expectations.
• Document solutions for common issues, create user training materials, and maintain clear records of system changes.
• Utilize reporting tools like Qlik Sense or Power BI (if available) to track and visualize system performance, user feedback, and common issues, contributing to data-driven improvements.
• Leverage knowledge of CATIA V5 and V6 (with a preference for V6), PLM applications (AHEAD/ARRIS), and other system tools to support integration, identify potential issues, and optimize tool performance.

Required Skillset:
• 3-5+ years of experience in PLM environments, ideally with exposure to tools such as AHEAD, ARRIS, or similar systems.
• Knowledge of CATIA V5/V6 is preferred, with V6 prioritized due to future system integrations.
• Strong communication skills and experience in customer-facing roles, ideally with help desk or issue resolution responsibilities.
• Ability to translate technical information for end users and troubleshoot system issues effectively.
• Demonstrated ability to work in cross-functional and cross-cultural environments, especially collaborating with offshore teams and global partners.
• Knowledge of reporting and data visualization tools (e.g., Qlik Sense, Power BI) is beneficial.
• Familiarity with Jira for issue tracking, QA/ITB testing environments, and Microsoft Office Suite (Outlook, Word, PowerPoint).
• Bachelor’s degree in Mechanical or Industrial Engineering, or related discipline.

Bonus Skillset:
• Previous experience in an R&D environment.
•
Location: Raymond, OH (Hybrid schedule – working onsite 3 days/week)
Type: Contract
Duration: 12+ months

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