Housekeeping Supervisor

divh2Housekeeping Supervisor/h2pThe Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the hotel including rooms, front and back of house, public areas, and laundry. The Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not covering the Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility./ppOther Duties and Expectations/pulliManage Guest Request Log: Review log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur./liliVIP Management: Monitor all V.I.P.s, special guests, and requests./liliOversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day in the absence of the Executive Housekeeper./liliRoom Inspection: Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel in the absence of the Executive Housekeeper./liliStorage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room./liliPre-Cleaning Duties: such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up./liliTrash and Linen Removal and Replacement: Remove all trash and dirty linen from guest rooms, replacing bed linens and replenishing guest room supplies./liliDeep Cleaning: Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department./liliDepartmental Meetings: Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper./liliSupply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis./liliInventory: Conduct monthly and quarterly housekeeping inventories on a timely basis./liliMaintenance Requests: Monitor work orders and submit to Engineering department according to procedures; Follow up to ensure completion in the absence of the Executive Housekeeper./liliStatus Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computers room status report and resolve all discrepancies in the absence of the Executive Housekeeper./liliLost and Found: Maintain and monitor Lost and Found procedures and policies according to standards./liliChemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards./liliKey Control: Maintain a key control system for the department./li/ulpSuccess Metrics/pulliHappy Guests/liulliManagement Performance Ratings/liliGuest Satisfaction Scores/Intent to Return/li/ulliSpotless Cleanliness/liulliGM/AGM Spot Checks/liliLeadership Walk-throughs (RVP, etc.)/liliGuest Ratings/Reviews/li/ulliProduct Consistency Quality/liulliChecklist Tracking/liliManagement Performance Ratings/liliGuest Ratings/li/ulliTeamwork/liulliManagement Performance Ratings/li/ul/ulpQualifications Requirements/pullistrongExperience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred./strong/lilistrongCan-Do Attitude:/strong Must have a positive attitude and willingness to learn./lilistrongAbility to Follow Guidelines:/strong Must be able to understand and follow established guidelines and procedures./lilistrongHandle Pace and Pressure:/strong Must work well in stressful, high-pressure situations./lilistrongListening, Conflict Resolution:/strong Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests./lilistrongCommunication Skills:/strong Must be able to convey information and ideas clearly./lilistrongHospitality and Guest Service:/strong Must have a desire to serve all guests./lilistrongAge Requirement:/strong Must be 18 years of age or older to perform this job./lilistrongSchedule and Travel:/strong Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel./lilistrongClock-in/Out:/strong Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock./lilistrongBreaks:/strong Clock in/out for breaks at the designated time on your schedule./lilistrongCall Outs:/strong Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift./li/ulpPhysical Working Demands Working Environment/pulliThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:/liliStand or remain in a stationary position for long periods of time (3-4 hours at a time)./liliType on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls./liliBend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms./liliInspect and visually observe details at close range (within a few feet) and from long range./li/ulpNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship./p/div