Access Center Supervisor

4 weeks ago

Moorestown, United States VIRTUA Full time
Summary:

The Supervisor of the Access Center is charged with supervising and maintaining its daily operations in order to complete the marketing cycle by connecting consumers responding to marketing strategies and initiatives with Virtua's services, thereby building utilization and market share.

Position Responsibilities:

• Manages daily operations and productivity of the Access Center.

• Evaluates data to manage departmental workflow and service levels so the staffing is optimal to meet performance requirements.

• Responsible for supervising and directing the daily finance functions including accounts payable and receivable, credit card processes and cash collections along with managing operations and productivity of the Access Center.

• Evaluates financial data to manage departmental workflow and service levels so the staffing is optimal to meet performance requirements.

• Make suggestions for process improvement of Access Center.

• Design and manage daily stat reports of all productivity of the Access Center and report them to the Director.

• Daily employee supervision and providing Director/Management with monthly reports of staff effectiveness along with conducting team meetings.

• Hold coaching sessions with staff to ensure ultimate productivity and customer satisfaction.

• Performs monthly quality assurance reviews for each access center navigator team leads to measuring performance against benchmark data and scorecard performance.

• Increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments, register for classes and Virtua programs. And provide physician referrals according to the callers needs.

• Sends confirmation letters or appropriate documentation to patients.

• Adheres to procedures regarding behavioral health calls including emergency referrals.

• Responsible for interviewing, hiring, training and evaluating Access Center Navigators performance and professional growth.

Position Qualifications Required / Experience Required:

Health care experience including familiarity with medical terminology and healthcare insurance issues.

Seven years of customer service or community/ public interaction required with at least two in supervisory positions.

Experience preparing management and performance reports and presenting operational status to management.

Database management experience.

Analytical and problem solving skills.

Effective coaching, communication and interpersonal skills.

Required Education:

60 college credits or under-graduate degree preferred in related field.

Virtua welcomes all individuals, inclusive of race, sex, sexual orientation, gender identity, religion and faith, national origin, and disabilities, and we proudly look to each person's unique achievements and experiences to continue to set us apart. Our whole-hearted commitment to an inclusive, diverse, and equitable workplace enables Virtua to be here for our communities, here for our patients, here for our colleagues-Here for Good.Learn More

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