Tech Support

1 week ago

Boca Raton, United States Dazos Full time

Role: CRM Implementations Manager (Mission Driven Company)


This role has significant promotion and career path opportunity.


About Dazos:

Amazing opportunity to join a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients. Dazos has created the only Revenue Acceleration, Business Intelligence, and Compliance Automation platform in the industry. We power the heartbeat of Behavioral Health. We pride ourselves on providing an excellent work environment that is positive, diverse, and amazing career development. As the CRM Implementations Manager, you will be responsible for ensuring that our new customers get off to a strong start with our CRM.


We are seeking an experienced Implementation Manager (ideally with Tech Support experience) to join this fast paced, dynamic team. As an ideal candidate, you will have over 5 years of experience in software implementations in the B2B space and will be deeply familiar with CRM best practices and processes. You will have a strong track record working with CRMs, client communication, and understanding complex business requirements to deliver tailored solutions.


Responsibilities:

  • Lead the implementation of the Dazos suite including our CRM, Business Intelligence, and Marketing Reports solutions for multiple concurrent implementations
  • Understand complex business requirements to create tailored solutions, primarily in the CRM, by leveraging workflows, customizing reports, and utilizing industry best practices to curate the system and optimize their team processes
  • Monitor implementation activities and scheduled customer-facing sessions to ensure that all implementations are completed on time
  • Prioritize time thoughtfully and set proper customer expectations
  • Operate as a resource to Customer Success (existing customers) for complex customer requests or integration configurations
  • Communicate closely and professionally with multiple customer stakeholders to ensure they’re up to date on latest actions, next steps, and overall progress toward implementation completion
  • Participate in cross functional knowledge transfer sessions, product training and other strategic initiatives as needed
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.


What you’ll Need:

  • 5+ years of experience in CRM Management/Implementations, technical support, customer success, or other implementation roles in B2B Saas.
  • Direct experience implementing or working closely with CRMs, specifically with reporting, integrations, and automations
  • Exceptional oral and written communication, presentation skills, and the ability to simplify complex concepts for any audience
  • Track record of success with managing multiple active implementation projects, each with multiple stakeholders
  • Strong critical thinkings skills, a growth mindset, and desire to continuously improve
  • A passion for contributing in a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experience
  • Call center experience within the behavioral health space is a plus


What we Offer:

  • Opportunity to join a mission-driven company that serves that mental and behavioral health space. Do meaningful work while helping some of those that need it most
  • Industry competitive salary with possible hybrid work schedule
  • Ongoing mentoring and support to help you grow and succeed
  • Amazing career path opportunity
  • Employer paid dental, vision, and life insurance
  • Medical insurance with employer contribution
  • Fun company with positive culture and amazing team


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