Aftermarket Outbound Planner

Aftermarket Outbound PlannerIf you are customer-focused, highly organized, and thrive at the intersection of order management, supply chain execution, and aftermarket operations, Sandvik Rock Processing welcomes you to consider this Aftermarket Outbound Planner opportunity.Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading global supplier of crushing, screening, and materials handling equipment, tools, service, and technical solutions. Our aftermarket offering plays a critical role in supporting customer uptime and long-term equipment performance.Key Performance AreasAs the Aftermarket Outbound Planner, you will act as a key link between customer demand, inventory planning, and supply chain execution for aftermarket parts and services. You will ensure customer orders are fulfilled on time and in full while optimizing inventory utilization, sourcing decisions, and logistics execution to meet customer expectations and service level commitments.You will actively manage the aftermarket order book, resolve exceptions, and collaborate closely with Inventory, Purchasing, Warehouse, Logistics, Customer Service, and Sales teams to deliver seamless order execution and maximize customer uptime.Additionally, the Aftermarket Outbound Planner will:Perform daily review and resolution of outstanding aftermarket orders, including source changes, PO-linked orders, and new order placementCollaborate with Inventory, Purchasing, and Warehouse teams to identify the most cost-effective and efficient sourcing flows based on customer expectations and service urgencyManage order aging to ensure the aftermarket order book reflects accurate commitments, with no promise dates in the pastReview Unit Down and critical (Crit 1) aftermarket orders daily and expedite accordingly to minimize customer downtimeResolve allocation issues, including suspended orders related to critical parts or cycle count discrepanciesConduct daily review of the open aftermarket order book and proactively identify opportunities to convert and release open orders with relevant stakeholdersPartner with cross-functional teams to expedite critical and manufacturing orders and improve aftermarket responsivenessManage past-due orders by updating expected dispatch dates, allocations, and revised timelines in the ERP system, and proactively communicating updates to customersExecute order cancellations related to customer requests, superseded parts, or product changesWork with stakeholders to identify root causes and drive continuous improvement initiatives to prevent recurring aftermarket order issuesResolve order issues such as incorrect delivery addresses, shipping instructions, or logistics constraintsReview and resolve Zendesk tickets related to order status, expediting, and aftermarket inquiries, ensuring adherence to established SLAsProvide weekly status updates to internal and external customers regarding progress on all open aftermarket ordersEnsure order intake, fulfillment, and invoicing summaries are accurate through effective aftermarket order book managementConduct weekly reviews of "Hold Till Complete" orders to release inventory when available or initiate new purchase ordersEngage directly with customers to understand urgency, explore order consolidation opportunities, or manage delayed order escalationsYour ProfileYou have experience supporting aftermarket operations in a supply chain or manufacturing environment and are comfortable managing complex order flows with competing priorities. You bring a structured, analytical approach to problem-solving and maintain strong communication with both internal stakeholders and customers.The Aftermarket Outbound Planner will also possess:Strong understanding of aftermarket order lifecycle management, from order intake through fulfillment and invoicingHands-on experience with order fulfillment, inventory allocation, expediting, shipping coordination, and customer billingProficiency with ERP systems and strong Excel and data analysis capabilitiesAbility to prioritize effectively in a fast-paced, customer-driven environmentStrong collaboration, stakeholder management, and communication skillsCustomer-focused mindset with a strong sense of urgency and accountabilityExperience23 years of progressive experience in Aftermarket Order Management, Customer Service Operations, or Supply Chain ManagementExperience within a manufacturing, distribution, or industrial environmentProven experience managing critical, time-sensitive aftermarket ordersEducationThird-level qualification in Supply Chain Management, Logistics, Operations Management, or a related fieldBenefitsSandvik offers a comprehensive total compensation package including competitive health, dental, and disability insurance, a 401(k) retirement savings plan, and opportunities for professional development, training, and long-term career growth within a global organization.For immediate consideration, please apply online to the Aftermarket Outbound Planner, Job #R0086603.EOE M/F/D/V