Medical Device

2 months ago

Morrisville, United States bioMerieux Inc. Full time


Fine Tuning Specialist - Medical Device


Location: Morrisville, NC, United States

Position Type: Unfixed Term

Job Function: Customer Service



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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.



Description

Position Summary:

Perform preventative maintenance fine tuning and spectral checks of assigned bioMerieux products/systems within the U.S.

Primary Responsibilities:

  • Provide ongoing support of bioMerieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
  • Assist with coordination and maintaining the routine fine tuning customer schedule.
  • Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
  • Work a flexible schedule to meet customer needs for fine tunings of bioMerieux products/systems.
  • Participate in revenue generation initiatives through promotion of value-added projects and services.
  • Develop problem solving and troubleshooting skills for remote / phone support.
  • Performs all work in compliance with company quality procedures and standards.
  • Perform other duties as assigned.

Education, Skills, & Experience:

  • Associate‘s Degree in technical or life science field with 0 years of experience required OR
    • High School Diploma/GED with 3 years of experience in customer service, medical device, or troubleshooting related military also accepted
  • Customer service and troubleshooting experience preferred.
  • Clinical laboratory experience and/or medical device industry experience preferred.
  • Networking or LIS/LIMS experience preferred.
  • Knowledge of bioMerieux products and Salesforce is a plus.
  • Excellent written and oral communication skills.
  • Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
  • Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
  • Proficiency in a variety of computer programs including Microsoft Office Suite.
  • Promotes teamwork and cooperation.

#LI-US



Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at .


BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant‘s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux‘s or its affiliates‘ application process by contacting us via telephone at , by email at , or by dialing 711 for access to Telecommunications Relay Services (TRS).



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